G. Wayne Martin
Cox Automotive, Manheim Utah
South Jordan,UT
1
Certification
2027
years of professional experience
Professional business leader prepared for challenges of A role. Combines deep understanding of business operations with commitment to driving team success and achieving significant results. Renowned for adaptability in dynamic environments and collaborative approach to problem-solving, leveraging keen analytical and decision-making skills.
Skilled in team collaboration and communication, consistently achieving results through adaptability and problem-solving. Proficient in conflict resolution, project management, and fostering positive client experiences. Reliable and flexible, with focus on meeting organizational goals and exceeding client expectations.
Work History
Sr. Manager, Operations
14 Years 4 Months- Lead day-to-day operations across multiple functional areas, ensuring alignment with company goals, operational efficiency, and profitability targets.
- Manage and develop cross-functional teams, drive performance through clear KPI setting, coaching, and accountability.
- Identify cost-saving opportunities and implement strategies to improve margins.
- Drive continuous improvement initiatives to streamline processes, increase productivity, and enhance customer satisfaction.
- Collaborate with senior leadership to set strategic directions and execute business plans that support growth and scalability.
- Analyze operational data and performance metrics to inform decision-making and prioritize business initiatives.
- Ensure compliance with company policies, safety standards, and regulatory requirements.
- Lead hiring, onboarding, and talent development efforts to build a high-performing and engaged workforce.
- Manage vendor relationships, contracts, and service levels to maintain quality and control costs.
- Resolve complex operational issues and customer challenges with a focus on long-term solutions and process improvement.
Sr. Manager, Dealer Services
- Repeatedly promoted to spearhead all dealer-related business within Dallas-Fort Worth area while focusing on fueling business growth and optimizing the client experience.
- Establish and nurture cooperative relationships with key stakeholders.
- Direct, mentor, and supervise staff throughout pre- and post-sale processes at onsite and offsite auctions.
- Build productive relationships with new clients and maximize retention of current client accounts.
- Effectively partner with arbitration personnel to minimize loss and record accurate and complete transactions.
- Consistently delivering top-notch service vital to acquiring new customers and optimizing Dealer Services revenues.
- Analyze metrics to drive critical business decisions and achieve strategic objectives.
- Manheim Remarketing continued …
Offsite Auctions Manager
- Established teams at multiple remote auction locations. Recruited as well as provided training to all incoming personnel.
- Shepherded a team of mobile staff to facilitate external sales beyond the auction area.
- Fostered unified efforts among the field sales team, marketing department, and customer service specialists.
Field Sales Representative / Dealer Account Representative
- Shaped and implemented a comprehensive strategy to expand wholesale business for auto dealers in assigned territory.
- Delivered superior customer experience to boost account retention and growth.
- Leveraged sharp problem-solving abilities to swiftly resolve service issues.
Education
No Degree
High School Diploma
Skills
Operations Management and Efficiency
Team Building & Leadership
Employee Engagement
Cross-functional Team Coordination
Customer Relationship Management
Strategic Operations Planning
Troubleshooting and Problem Resolution
Organizational Improvement
Accomplishments
- Reduced cycle times by 5.2 days by implementing FLOW 2.0 strategies across Operations and Recon Shops at Manheim Utah.
- Drove aged inventory in CR and Approvals to near zero through the use of LDM metrics, structured reporting, and targeted goal setting as well as moving the needle for Certs, Mech and Detail.
- Led multiple facility improvement initiatives to enhance overall building appearance and create a more professional, customer-ready environment.
Certification
Certified Professional Ringman, World Champion Ringman College-2022
Timeline
Sr. Manager, Operations
Cox Automotive, Manheim Utah
02.2012 - CurrentRead More
Sr. Manager, Dealer Services
Cox Automotive, Manheim Dallas- Fort Worth
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Offsite Auctions Manager
Cox Automotive, Manheim Texas Market
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Field Sales Representative / Dealer Account Representative
Cox Automotive
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University of Arizona
No Degree
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Southwest High School
High School Diploma
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