Gwen Abbott
Franklin,ME
Summary
Dedicated and focused artisan/office personnel who excel at prioritizing, completing multiple tasks simultaneously and following through to achieve project goals.
Overview
24
24
years of professional experience
Work History
Haircare & Candle production
Sea Treasure
01.2021 - Current
- Purchase, produce, distribute, bottle hair care and candle products.
Accounts Payable Specialist
Maine Shellfish Company
04.2021 - 12.2023
- Review, receive, and complete seafood shipments and supporting documents
- Verification of all seafood purchases completed by the buyers
- Verification of the incoming invoices, contacting vendors if the quoted price was different
- Process and pay all invoices
- Process, review, and pay all receivable accounts for both Maine Shellfish locations.
- Manage accounts payable and receivable email accounts
- Order office supplies
- Prepared vendor invoices and processed incoming payments.
- Stayed abreast on industry best practices and emerging trends in accounts payable processes, enabling continuous improvement initiatives within the department.
- Strengthened financial operations by conducting bank reconciliations and financial reporting.
- Handled trade payable documentation by reviewing month-end accruals.
- Review and complete inventory transfers.
Patient Representative I
Northern Light EIM/EFP
02.2020 - 04.2021
- Operated telephone to answer, or forward calls, providing information, taking messages, and scheduling appointments
- Document patient health concerns provide support for online services.
- Maintained strict confidentiality of sensitive information in compliance with HIPAA regulations and company policy.
Administration/Receptionist
Hammond Lumber Company
06.2019 - 01.2020
- Received and processed the incoming correspondence and deliveries, processed incoming/outgoing mail
- Established and maintained a comprehensive filing system for administrative and general records
- Managed the office supplies, equipment, materials, and preventive maintenance needs
- Performed the basic administrative duties including electronic correspondence, interaction with vendors, and communication through the telephone
- Operated telephone to answer, or forward calls, providing information, taking messages, or scheduling appointment.
- Kept reception area clean and neat to give visitors positive first impression.
- Collected and distributed messages to team members and managers to support open communication and high customer service.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Assisted executive staff with daily tasks such as calendar management and itinerary planning.
- Enhanced office efficiency by managing incoming calls and greeting visitors in a professional manner.
- Managed office supply inventory, keeping supplies well-stocked while controlling expenses.
Manager in Training
Label Shopper
02.2017 - 06.2019
- Assist the Retail Store Manager in planning and implementing strategies to attract customers
- Coordinate daily customer service operations (e.g
- Sales processes, orders, and payments)
- Evaluate employee performance and identify hiring and training needs
- Supervise and motivate staff to perform their best
- Coach and support new and existing Sales Associates
- Monitor retail operating costs, budgets, and resources
- Suggest sales training programs and techniques
- Communicate with clients and evaluate their needs
- Analyze consumer behavior and adjust product positioning
- Handle complaints from customers
- Research emerging products and use information to update the store's merchandise
- Conduct regular audits to ensure the store is functional and presentable
- Ensure all employees adhere to company's policies and guidelines
- Act as our store's representative and set an example for staff.
Quality Assurance Analyst & Loan Specialist
Bar Harbor Bank & Trust
11.1999 - 05.2015
- Mentored, coached, and trained team members
- Loaded new customer accounts, including checking, savings, safe deposit box, consumer mortgages, commercial loans, commercial mortgages, personal loans, and lines of credit on to the banking software
- Researched and resolved customer issues on all accounts
- Entered transaction data into the online banking software
- Prepared and verified wire transactions
- Compiled statistical information for special reports
- Verified and logged in deadlines for responding to daily inquiries
- Identified and resolved system and account issues
- Updated departmental standard operating procedures and database to accurately reflect the current practices
- Processed confidential tax form information
- Developed and created a more effective filing system to accelerate paperwork processing
- Assisted in creating training books and documents for branch employees.
- Enhanced software quality by conducting thorough testing and identifying areas for improvement.
- Fixed identified issues to improve workflows.
- Collaborated with development teams to identify, track, and resolve software defects in a timely manner.
- Implemented automated testing solutions to reduce manual effort, increasing overall efficiency within the QA team.
- Championed quality assurance initiatives within the organization by promoting a culture of continuous improvement and striving for excellence in all aspects of product development.
- Documented testing procedures for developers and future testing use.
- Assisted in developing company-wide quality assurance standards to ensure consistency across all projects undertaken by the organization.
- Wrote and maintained detailed internal documentation on developed systems.
Owner
Timbers
05.2010 - 11.2012
- Conducted daily pre-shift and weekly departmental meetings to ensure organizational efficiency
- Scheduled and directed staff in daily work assignments to maximize productivity
- Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met
- Efficiently resolved problems or concerns to the satisfaction of all involved parties
- Exhibited thorough knowledge of foods, beverages, supervisory duties, service techniques, and guest interactions
- Developed and maintained exceptional customer service standards
- Minimized loss and misuse of equipment through proper restaurant supervision and staff training
- Performed checkouts of servers and bartenders to ensure that all tickets were accounted for
- Developed and maintained exceptional customer service standards
- Initiated negotiations regarding vendor contracts and kept updated records of contracts
- Ensured proper cleanliness was maintained in all areas of the bar and front of house
- Carefully prepared weekly payroll to keep up with projected revenue for the week
- Consistently obtained the highest rating from the county health department
- Developed and maintained a staff that provided hospitable, professional service while adhering to policies and business initiatives
- Communicated well and used strong interpersonal skills to establish positive relationships with guests and employees
- Regularly updated new pricing and daily food specials
- Worked closely with the cook to determine menu plans for special events or occasions
- Counseled and disciplined staff when necessary.
Education
Maine State Academy of Hair Design
Bangor, MEHigh School Diploma -
Ellsworth High School
Ellsworth, MEWolcott High School
Wolcott, CTAccounting
Beal College
Bangor, MESkills
- Personnel records
- Strong problem solver
- Excel
- Hiring retention
- Detail-oriented
- QuickBooks
- New hire orientation
- Self-directed
- Power Point
- Compensation/payroll
- Dedicated team player
- Cash handling
- Training & development
- Quick learner
- Retail management
- Haircare & Candle production
- Patience and Perseverance
- Work Order Review
- Temperature control precision
- Scent blending mastery
- Wick sizing knowledge
- Recordkeeping
- Candle design creativity
- Quality Assurance
- Record Keeping Efficiency
Side Hustle/Candle making
I produce small batch soy wax candles. Which include wood wicks, cotton wicks and wick-less candles. I also produce molded palm wax candles.
I have a product line of scented items room sprays, car freshies, potty scents, squeezable wax melts, as well as my haircare line of products that I am able to custom scent.
References
- Lori Diaz, friend, (203) 802-7278
- Bonnie LeBlanc, Coworker/friend, (207) 460-6305
- Cheri Rich, Supervisor/friend, (207) 266-6319
Timeline
Accounts Payable Specialist
Maine Shellfish Company
04.2021 - 12.2023
Haircare & Candle production
Sea Treasure
01.2021 - Current
Patient Representative I
Northern Light EIM/EFP
02.2020 - 04.2021
Administration/Receptionist
Hammond Lumber Company
06.2019 - 01.2020
Manager in Training
Label Shopper
02.2017 - 06.2019
Owner
Timbers
05.2010 - 11.2012
Quality Assurance Analyst & Loan Specialist
Bar Harbor Bank & Trust
11.1999 - 05.2015
Maine State Academy of Hair Design
High School Diploma -
Ellsworth High School
Wolcott High School
Accounting
Beal College
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