Gwendolyn Bacote-Kollock
Charlotte,NC
Summary
Multi-talented Payroll Specialist with a quality-driven and disciplined approach to completing payroll and all tasks assigned. Decisive leader, strategic planner and complex problem-solver with over 30 + years of payroll and data entry experience. Pursuing new professional challenges with a growth-oriented company. Motivated student with excellent communication and interpersonal skills looking to gain valuable experience in a professional setting. Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to meet goals. Highly organized and detail-oriented worker, with a drive to exceed expectations. Ability to analyze data, develop strategies, and provide solutions to complex problems. Seeking to leverage skills and knowledge to contribute to team success.
Overview
33
33
years of professional experience
Work History
PAYROLL MANAGER
07.2022 - 12.2022
- Processed payroll for over 250 temporary employees
- Processed health benefits
- Answered phone calls
- Processed debit payments
- Processed off-cycle payrolls
- Processed garnishments
- Managed timekeeping and payroll systems, overseeing system or technology implementations.
- Participated in implementation of simplifying and streamlining payroll processes.
- Developed and led team of direct reports to support payroll administration.
- Acted as subject matter expert or resource to facilitate payroll processing.
TERMINATION SPECIALIST
TriNet | SC
10.2010 - 07.2022
- Process final pay for employees
- Handled 5-7 calls per day to address customer inquiries and concerns
- Used Microsoft Word and other software tools to create documents and other communications
- Worked flexible hours; night, weekend, and holiday shifts
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
- Collaborated with [department or management] to achieve [result
- Maintained excellent attendance record, consistently arriving to work on time
- Exercised critical thinking and problem-solving skills in urgent situations
- Facilitated productive clinical and technical customer relationships through intentional external communications
- Exercised versatility in fast-paced, agile work environments.
GUESS SERVICES ASSISTANT
05.2010 - 02.2013
- Complete scheduling for cashiers
- Bank lanes
- Manage cash office
- Train, coach and develop employees
- Resolve guest concerns in positive and helpful manner
- Manage front line
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed team of 15-20 employees, overseeing hiring, training, and professional growth of employees
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used Microsoft Word and other software tools to create documents and other communications
SEASONAL CASHIER
10.2009 - 01.2010
- Deliver fast and friendly service to guest
- Cross-trained and work in other areas of store
- Maintained balanced cash drawer
- Maintained cash drawer of $250 or more per shift
- Restocked and organized merchandise in front lanes
ACCOUNTS PAYABLE SPECIALIST
Carolinas HealthCare System
06.2006 - 03.2008
- Processed bills sent in to be paid by hospital
- Set-up new vendor accounts
- Maintained twenty accounts daily
- Worked six line switchboard
- Completed various other duties as assigned
- Used Salesforce, oracle, microsoft, koronos, etc to accurately manage over 15 years accounts worth millions of dollars
- Handled hundreds of employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors
- Completed bi-weekly payroll for company employees
PAYROLL SPECIALIST
Carolina HealthCare System
08.1994 - 06.2006
- Processed payroll for two off-site facilities for Carolina Health Care System (CHS) faculty
- Set-up direct deposits for employees
- Processed adjustments to faculty checks
- Processed and balanced journal entries
- Answered employee phone call inquiries
- Completed various other duties as assigned
- Reviewed time records for hundreds of employees to verify accuracy of information
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Managed payroll data entry and processing for 50+]employees to comply with predetermined company guidelines
DATA ENTRY CLERK
American Mortgage
06.1990 - 08.1994
- Entered information from processed insurance claims
- Supported multiple departments with special projects
- Managed 50+ data files across numerous systems to provide numerous departments with real-time information
- Sorted documents and maintained organized filing process
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Applied data entry knowledge skills to resolve indecipherable or garbled messages
DATA ENTRY CLERK
American Red Cross
07.1989 - 06.1990
- Scanned documents and saved in database to keep records of essential organizational information
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Sorted documents and maintained organized filing process
- Supported multiple departments with special projects
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
Education
HIGH SCHOOL DIPLOMA -
South Mecklenburg High School
Charlotte, NCSkills
- Relationship Building Microsoft, Oracle, Windows, Kornos Experience In Leadership People Skills
- Flexible Schedule Good Work Ethic Critical Thinking Problem Resolution Computer Skills
- Conflict Resolution Active Listening Training & Development Team Building First Aid/CPR
- Planning & Organizing Customer Service Reliable & Trustworthy Friendly, Positive Attitude
- Data Management Organizational Skills Microsoft Office Basic Math Proficient In PeopleSoft, Passport
- Manual Dexterity Biweekly Payroll Management Accounts Payable And Accounts Receivable
- Check Processing ADP Workforce Now Maintaining Employee Records Submitting Tax Payments
- Data Review Record Requests Resolving Discrepancies Payroll Auditing Due Diligence
- Resolving Payroll Problems Help Desk Compliance Understanding HR Support Calculating Deductions
- Proficient In Payroll System] Reviewing Time Sheets Data Entry Abilities Child Support Orders
- Payroll Processing Employment Verification Reporting Abilities Word Processing
- Typing And 10-Key Entry Excellent Team Leadership Remote Video Conferencing
- Human Resources Knowledge Documentation
- Due Diligence
- Resolving Payroll Problems
- Proficient in Payroll System]
Additional Information
ADP, Kronos, Salesforce,Workforce Management
Timeline
PAYROLL MANAGER
07.2022 - 12.2022
TERMINATION SPECIALIST
TriNet | SC
10.2010 - 07.2022
GUESS SERVICES ASSISTANT
05.2010 - 02.2013
SEASONAL CASHIER
10.2009 - 01.2010
ACCOUNTS PAYABLE SPECIALIST
Carolinas HealthCare System
06.2006 - 03.2008
PAYROLL SPECIALIST
Carolina HealthCare System
08.1994 - 06.2006
DATA ENTRY CLERK
American Mortgage
06.1990 - 08.1994
DATA ENTRY CLERK
American Red Cross
07.1989 - 06.1990
HIGH SCHOOL DIPLOMA -
South Mecklenburg High School
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