Gwen Bickford

• Handle patient flow by admitting, transferring and discharging patients in computer system and notifying appropriate personnel.
• Train new Unit Coordinators on unit-specific protocols.
• Handle confidential patient information with discretion, adhering to HIPAA regulations to protect privacy rights.
• Streamline patient admissions by efficiently managing and organizing medical records.
• Address inquiries promptly, escalating concerns to relevant staff when necessary.
• Monitor office supply inventory.
• Answer telephone calls to answer questions, and direct calls to staff.
• Enter work orders into computer system for appropriate departments regarding maintenance issues and biomed needs.
• Respond to patient call lights.

Assist customers with tracking missing packages.

Resolve customer complaints or package issues in a timely manner.

Process delivery change requests.

Process time cards.

Supervise the daily activities of the drivers.

Answer the phone to assist the drivers when needed.

Assist others when needed with various office tasks.

Filing paper work, sending emails, assisting customers when needed.

During the holiday season I delivered packages in an efficient and timely manner.

• Booked and released inmates.
• Responded to emergency situations in housing units.
• Wrote incident reports when necessary.
• Organized and conducted inmate housing searches for contraband.
• Supervised over 15 employees and over 100 offenders.
• Conducted female transports.
• Handled inmate counts and searches for missing inmates.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Oversaw control center, monitoring inmates, visitors and employees for signs of suspicious behavior.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Conducted investigations into assaults and sexual misconduct.
• Trained new officers

• Assisted with personal hygiene management, feeding and ambulation.
• Maintained patient stability by checking vital signs and weight, and recording intake and outtake information.

• Assisted with daily living activities, running errands and household chores.
• Remained alert to health issues of clients.
• Cleaned and maintained personal areas and prepared meals.
• Assisted with safe mobility and transports when necessary.

• Supervised employees and managed offenders.
• Completed daily work report sheets and delegated tasks to employees.
• Inspected housing cells and directed teams completing in-depth searches for contraband or damage.
• Handled inmate counts and searches for missing inmates.
• Conducted female transports.