Gwen Bore

Work History

Multi-Store Manager

HMS Host International

JACKSONVILLE, FL

06.2021 - Current

Trained new employees on proper protocols and customer service standards.
Assisted in recruiting, hiring, and training team members.
Trained and guided team members to maintain high productivity and performance metrics.
Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
Managed purchasing, sales, marketing, and customer account operations efficiently.
Recruited, hired, and trained initial personnel, working to establish key internal functions and outline the scope of positions for the new organization.
Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency
Observed each employee's strengths and initiated a mentoring program to improve areas of weakness.
Boosted team member productivity by enhancing performance monitoring and instituting motivational approaches.
Maintained cleanliness and organization of [Type] workspace, working closely with employees to systemize tasks.
Promoted positive customer experience through day-to-day supervision and management of [Type] facility.
Delegated daily tasks to employees, streamlining daily progress and efficiency.
Directed product flow and informed management of delays and challenges, as well as suggested resolutions.
Interviewed and hired strong candidates for team openings, using newspapers, job boards, and social media to find applicants.
Provided exceptional customer service to customers, increasing customer loyalty.
Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Upheld great standards of leadership for employees, consistently leading by example for best-in-class work.

Restaurant General Manager

Pollo Tropical

JACKSONVILLE, FL

06.2018 - 05.2021

Set clear expectations by creating an overall positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to be deposited.
Orchestrated positive customer experiences by overseeing every area of the daily operations.
Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational.
Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Reviewed pricing and ordered food ingredients, kitchen appliances, and supplies.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Carefully interviewed, selected, trained and supervised staff.
Purchased adequate quantities of food, beverages, equipment, and supplies.
Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Correctly calculated inventory and ordered appropriate supplies.
Promoted a positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
Maintained a safe working and guest environment to reduce the risk of injury and accidents.
Identified team weak points and implemented corrective actions to resolve concerns.
Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
Created fun team-building activities to engage staff in up-selling to meet revenue targets.
Strategically developed effective marketing plans to increase sales and profits while managing costs.
Clearly and promptly communicated pertinent information to staff, such as large reservations or last-minute menu changes.
Managed a 15-person team of cooks and back-of-house staff for a high-end [Type] restaurant.

Restaurant General Manager

Applebee's Grill + Bar

JACKSONVILLE, FL

03.2015 - 06.2018

Set clear expectations and created a positive working environment for employees.
Oversaw balancing of cash registers, reconciled transactions, and deposited establishment's earnings to the bank.
Orchestrated positive customer experiences by overseeing every area of [Type] operations.
Identified problems, conducted troubleshooting, and sought repair or maintenance support to keep restaurant equipment operational.
Prepared restaurant business plan by reviewing demands, analyzing competitors, and developing projections for sales and finances.
Inspected preparation and storage equipment regularly to assess and maintain performance for cost-effective, safe operations.
Built and leveraged community relationships to drive business and maximize catering programs.
Analyzed variances and implemented corrective actions to increase average meal checks and customer visits.
Carefully interviewed, selected, trained and supervised staff.
Protected business, team members, and customers by monitoring alcohol consumption and keeping operations in line with legal service requirements.
Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
Identified team weak points and implemented corrective actions to resolve concerns.
Reconciled cash and credit card transactions to maintain accurate records.
Led and directed team members on effective methods, operations and procedures.
Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Actively participated in ongoing customer service programs to build sales and rapport in the community.
Managed a 25-person team of cooks and back-of-house staff for a high-end [Type] restaurant.
Promoted business through participation in and sponsorship of community events.
Continuously evaluated business operations to effectively align workflows for optimal area coverage and customer satisfaction.
Carefully developed lucrative annual food and beverage marketing plan and strict budget to maximize profits.

Summary

Overview

Work History

Multi-Store Manager

Restaurant General Manager

Restaurant General Manager

Education

Bachelor of Science - Human Services

Skills

Additional Information

Work Availability

Timeline

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