Gwen Countee
Houston,TX
Summary
Dynamic and goal-oriented Sales Representative with 15+ years of experience driving revenue growth. Proven ability to exceed sales targets, cultivate strong client relationships and close high-value deals. Skilled in CRM tool (Salesforce) and pipeline management. Known for a persuasive, communication style, solution-focused mindset, and consistent performance in competitive sales environments.
Experienced with debt management and client negotiations, delivering effective solutions for complex financial situations. Utilizes strong analytical and communication skills to navigate high-pressure environments. Track record of building productive relationships and achieving successful debt resolutions.
Overview
19
19
years of professional experience
Work History
Certified Debt Specialist
Debt Relief Advocates
05.2025 - Current
- Conduct thorough investigations into debtor's financial status, assets, and payment history to determine appropriate options to help client get out of debt
- Analyze credit reports and financial statements to assess the likelihood of successful debt resolution
- Utilize persuasive communication skills during phone calls or written correspondence in order to secure payment for enrollment
- Effectively manage 35+ incoming calls per day to enroll clients in debt relief program.
Certified Debt Specialist
Accredited Debt Relief
05.2023 - 05.2025
- Consistently exceeded sales targets by 20% each quarter, resulting in recognition as top-performing sales representative for two consecutive years
- Provided exceptional customer service throughout the entire sales process, ensuring high levels of customer satisfaction while staying compliant
- Utilized CRM software to track leads, manage accounts, and analyze sales data for strategic decision-making
- Managed a large portfolio of accounts, consistently meeting or exceeding monthly sales quotas
- Created persuasive sales proposals that effectively communicated value propositions and addressed client pain points
- Remote
Loss Mitigation Specialist
Sourcepoint Mortgage/Freedom Mortgage
05.2019 - 11.2022
- Efficiently processed loan applications, ensuring accuracy and completeness of all required documentation
- Reviewed credit reports, income verification documents, and other financial information to determine borrower eligibility
- Collaborated with loan officers and underwriters to gather additional information or resolve any discrepancies in loan files
- Performed data entry tasks with a high degree of accuracy, entering borrower information into the system for further review
- Managed approximately 50 incoming calls and emails per day
Collections/Negotiations Manager
Alltran
01.2007 - 01.2019
- Managed a team of 20 collection agents, overseeing their daily activities and ensuring adherence to company policies and procedures
- Developed and implemented strategies to optimize the collection process, resulting in a 40% increase in overall collections
- Conducted regular performance evaluations for collection agents, providing feedback and coaching to improve productivity and efficiency
- Negotiated settlements with customers who were unable to pay their full debt amount, recovering 50% of the total owed funds
Education
Some College (No Degree) - Business Management
Texas Southern University
HoustonSome College (No Degree) - Business Management
Langston University
Langston, OKSkills
- SharePoint
- CRM software
- Communication skills
- Effective negotiation
Accomplishments
I was awarded a bonus of $6,500 for being the Top Sales Rep for Quarter 1 and 2 at Accredited Debt Relief.
I was promoted to management within a year of being hired at Alltran.
Timeline
Certified Debt Specialist
Debt Relief Advocates
05.2025 - Current
Certified Debt Specialist
Accredited Debt Relief
05.2023 - 05.2025
Loss Mitigation Specialist
Sourcepoint Mortgage/Freedom Mortgage
05.2019 - 11.2022
Collections/Negotiations Manager
Alltran
01.2007 - 01.2019
Some College (No Degree) - Business Management
Texas Southern University
Some College (No Degree) - Business Management
Langston University
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