Gwen Cross-Raymer
Paso Robles,CA
Summary
Customer-focused Front of House Manager committed to offering the best family restaurant experiences. Knowledgeable and hands-on professional with expertise in complete serving and front-of-house operations. Cultivates satisfied and loyal clientele, resulting in bustling operations and a homely atmosphere. Expertly resolves customer issues, multitasks and solves problems.
Overview
7
7
years of professional experience
Work History
Floor Manager and Server
Villante's
12.2019 - 07.2023
- Managed a small team of employees to maintain smooth-running operations of a busy restaurant floor.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Oversaw employee performance, corrected problems, and maintained efficiency.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
Host, Expeditor and Busser
Cool Hand Luke's Steakhouse And Saloon
02.2019 - 11.2019
- Answered customer questions about hours, seating, and menu information.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Monitored seating area and checked restrooms regularly to keep spotless.
- Executed and supervised plate preparation according to temperature and condiment specifications.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
- Assisted with moving tables, chairs and other restaurant service equipment within dining rooms.
Busser
Good Times Cafe
10.2018 - 02.2019
- Reset and cleaned tables quickly to prepare for new customers.
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
- Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
Shift Leader
Batch
06.2016 - 10.2018
- Trained new employees and delegated daily tasks and responsibilities.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Maintained sufficient inventory levels to meet customer demands at all times.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Monitored inventory levels to confirm compliance with company policy.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Set schedules for 4 staff members by planning and designating shifts and hours.
Education
No Degree - Psychology, Addiction Counseling
Cuesta College
San Luis Obispo, CA12.2023
High School Diploma -
Paso Robles High School
Paso Robles, CA06.2015
Skills
- POS Systems
- Customer Feedback
- Floor Management
- Negotiation and Conflict Resolution
- Anticipating Guest Needs
- Plates Presentation
- Patron Rapport
- Food Safety Oversight
- Dining Customer Service
- High-Volume Dining
- Teamwork and Collaboration
- Catering Sales Orders
About me
I'm a 25 year old aspiring Trapeze artist and animal lover. I will collect my associates degree in Psychology this December, but I plan to continue studying until I have my Master's degree. Therefore, I will continue working in food service for the next several years. I love my job at Villante's, but due to the recent closure of the restaurant I am now seeking employment at a finer establishment. I will dearly miss my customers I've come to know throughout the years, but I hope to see them again at my next job. My availability is completely open aside from Saturdays between 2pm and 3pm, as I have biweekly appointments.
Timeline
Floor Manager and Server
Villante's
12.2019 - 07.2023
Host, Expeditor and Busser
Cool Hand Luke's Steakhouse And Saloon
02.2019 - 11.2019
Busser
Good Times Cafe
10.2018 - 02.2019
Shift Leader
Batch
06.2016 - 10.2018
No Degree - Psychology, Addiction Counseling
Cuesta College
High School Diploma -
Paso Robles High School
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