Gwen De La Cerda
Houston,TX
Summary
Developed skills in fast-paced retail environments, ready to transition into new field. Demonstrates keen ability to connect with customers and facilitate positive interactions. Committed to leveraging these transferrable skills in dynamic and collaborative setting.
Overview
3
3
years of professional experience
Work History
Lead Infant Room Teacher
La Petite Academy Inc.
Cypress, Tx
01.2024 - 09.2024
- Enhanced infant development by implementing age-appropriate activities and lessons.
- Created and executed lesson plans, implemented school curriculum and assessed developmental needs of students to develop to fullest potential and achieve learning objectives.
- Maintained confidentiality of children, family information and staff.
- Planned and executed appropriate schedule and activities for children each day, creating fun, engaging and exciting learning environment by singing songs and reading to children.
- Maintained accurate records of each infant''s daily activities, meals, diaper changes, and other pertinent information for parent communication.
- Participated in ongoing professional development workshops focused on the latest research in early childhood education.
- Documented behavior, development and learning of children to enable tracking history and maintain accurate records.
Sales Associate
Cindie's Lingerie
Cypress, Tx
08.2023 - 11.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge..
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
Front End Associate
Walmart
Houston, TX
09.2021 - 04.2022
- Processed payments efficiently using cash, checks, and credit cards.
- Helped customers complete purchases, locate items, and join reward programs.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
- Replaced merchandise stock throughout check-out lines and end-cap displays.
- Answered questions about store policies and addressed customer concerns.
- Assisted in training new hires, sharing knowledge and best practices for front end operations.
- Maintained up-to-date knowledge of store policies and promotions to provide accurate information to customers.
- Provided exceptional customer service, quickly addressing and resolving customer inquiries and complaints.
- Built customer loyalty and retention by delivering excellent shopping experiences.
Education
Associate Of General Studies -
San Jacinto College
Houston, TXDiploma -
North Shore Senior High School
Houston, TX05.2021
Skills
- Teamwork and cooperation
- Hygiene and cleanliness
- Patience and calmness
- Professionalism and ethics
- Child development expertise
- Early childhood education
- Infant safety
- Customer service
- Problem-solving
- Time management
- Multitasking and organization
- Team collaboration
- Classroom management
- Adaptability and flexibility
- Active listener
- Decision-making
Timeline
Lead Infant Room Teacher
La Petite Academy Inc.
01.2024 - 09.2024
Sales Associate
Cindie's Lingerie
08.2023 - 11.2023
Front End Associate
Walmart
09.2021 - 04.2022
Associate Of General Studies -
San Jacinto College
Diploma -
North Shore Senior High School