Microsoft Excel
Gwen Estrada
Executive Officer
Garden Ridge,TX
Summary
Successful, versatile, and results-driven Executive with over ten years of demonstrated ability in delivering mission-critical results in local government. Collaborative leader with dedication to partnering with colleagues in all organizational levels to promote an engaged, empowering work culture. Offering outstanding communication and cross-cultural team management skills. Ambitious team leader adept at creating strategic alliances with organizational leaders and effectively aligning with and supporting key business initiatives to meet organizational goals.
Overview
21
21
years of professional experience
1
1
Language
4
4
years of post-secondary education
Work History
Volunteer Planning & Zoning Commissioner
City Of Garden Ridge
12.2023 - Current
- Reviews, reports and makes recommendations to City Council on zoning requests, specific use permits, and comprehensive plan amendments.
- Ensures alignment with master land use plan.
Executive Officer - City Manager's Office
City Of San Antonio
3 2022 - Current
- Develops, coordinates, and provides executive level oversight for City's COVID-19 federal grant funds totaling $1.3B by collaborating effectively with City leaders to meet program goals and deadlines.
- Advises Deputy City Manager and City Manager on impact of changes to federal and state guidelines.
- Presents recommendations to Executive Leadership Team and Department Directors to ensure alignment with strategic goals.
- Develops and presents monthly, quarterly, and annual financial and performance reports to City Manager, Deputy City Manager, Finance Directors, and Budget Director.
- Provides periodic program updates and staff recommendations to City Council.
- Develops and submits quarterly and annual reports to U.S. Department of Treasury within established deadlines.
- Continuously promotes work culture focused on coaching, mentoring, training, and employee engagement.
- Served as a mentor in the City's Women's Leadership & Mentoring Program during calendar year 2023.
Fiscal Administrator - City Manager's Office/Finance
City Of San Antonio
01.2022 - 03.2022
- Managed financial operations for $1.2B in City's COVID-19 funding, including ARPA State & Local Fiscal Recovery Funds (SLFRF).
- Presented monthly, quarterly, and annual financial reports and recommendations with ARPA Executive Officer and Finance Director.
- Collaborated with Department Directors and Fiscal Administrators on high-profile projects, City Council items, initiatives, performance measures, community engagements, and open records requests.
- Prepared financial documents for ARPA Executive Officer in preparation for City Council sessions.
- Prepared ad-hoc and recurring reports, memos, and presentations for City Manager, Deputy City Manager, ARPA Executive Officer, Finance Directors, and Budget Director.
- Prepared and submitted quarterly reports on SLFRF expenditures and performance to U.S Department of Treasury.
- Conducted training and provided guidance to City department Fiscal Administrators on SLFRF budgets and budget plans.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Fiscal Manager - Development Services/ Code Enforcement
City Of San Antonio
04.2021 - 01.2022
- Responsible for budgeting, financial operations, and special projects for Development Services, Code Enforcement, and Office of Historic Preservation, with operating budgets totaling $60.6M and revenue budgets totaling $42.4M.
- Presented monthly, quarterly, and annual financial reports and recommendations to Department Directors.
- Collaborated with Department Directors and leadership on Development Services Fee Schedule, City Fee Waiver Program, and development permitting activity.
- Developed department processes to monitor and report performance on department initiatives adopted by City Council.
- Prepared financial documents for department leadership in preparation for City Council sessions, such as Five-Year Forecast, Trial Budget, and goal setting sessions.
- Improved overall financial reporting by streamlining control processes and reporting structures.
- Managed team of employees, overseeing hiring, training, and professional growth of employees.
Fiscal Analyst - Development Services/ Code Enforcement
City Of San Antonio
02.2020 - 04.2021
- Responsible for budgeting, financial operations, and special projects for Development Services with operating budget totaling $42.5M and revenue budgets totaling $40.2M.
- Prepared presentation materials for monthly, quarterly, and annual financial reviews with Department Directors.
- Collaborated with Department Directors and leadership regarding Development Services Fee Schedule, City Fee Waiver Program, and development permitting activity.
- Prepared financial documents for department directors in preparation for City Council sessions, such as Five-Year Forecast, Trial Budget, and goal setting sessions.
- Monitored and reported results on new department initiatives adopted by City Council.
Budget & Management Analyst - Budget Office
City Of San Antonio
03.2019 - 02.2020
- Analyzed, monitored, and submitted recommendations on budgets and revenues for various City departments, including Economic Development, Center City Development & Operations, and Human Services, with operating budgets totaling $108.9M and revenue budgets totaling $38.5M.
- Conducted meetings with Budget Director to present monthly, quarterly, and annual financial reports and provide recommendations.
- Assisted in the development and publication of the FY 2020 Adopted Operating & Capital Budget.
- Coordinated with City Executives and Department Directors on financials, department initiatives, and performance measures to provide monthly, quarterly, and annual updates to City Council.
Fiscal Analyst - Juvenile Probation
Bexar County
08.2016 - 03.2019
- Managed and monitored general fund and grant budgets totaling $49.6M for Bexar County Juvenile Probation.
- Conducted meetings with Director to present monthly, quarterly, and annual financial reports and provide recommendations.
- Managed and successfully completed various facility projects at the Andy Mireles Juvenile Probation Center, Juvenile Detention Center, Cyndi T. Krier Juvenile Correctional Treatment Center, Frank M Tejeda Jr Juvenile Justice Center, and juvenile probation field offices.
- Managed building services for 14 department locations through a Help Desk, work order system, and collaboration with the Facilities Management Department.
- Conducted employee work product reviews to ensure compliance with policies and strategic goals.
- Served on Bexar County Vehicle Replacement Committee to conduct evaluations and provide recommendations.
- Served on department's Annual Report Committee to design publicly published annual report.
Program Assistant - Office of Criminal Justice Policy, Planning & Programs
Bexar County
01.2013 - 08.2016
- Provided administrative support to department leadership, streamlining daily operations through efficient task prioritization and delegation skills.
- Collaborated with judges, court administrators, attorneys, defendants, public, and County departments regarding Pre-Trial supervision, sensitive defendant case files, and court documents.
- Assisted in monitoring and managing general fund and grant budgets totaling $5.5M for the Office of Criminal Justice Policy, Planning & Programs.
- Created, reviewed, and maintained defendant case management files in Corrections Software Solutions in accordance with department policies.
- Coordinated with Bexar County Information Technology and external vendors to complete projects and resolve technical issues.
- Assisted with planning and coordinating day-to-day and special program activities.
- Educated administrative staff on program procedures and operational structures.
- Coordinated recruitment, office upkeep, and inventory maintenance.
Deputy Sheriff - Detention Officer
Bexar County Sheriff's Office
07.2012 - 01.2013
- Provided support to inmates by addressing their concerns promptly and professionally while maintaining facility rules and regulations at Adult Detention Center and Jail Annex.
- Managed visitation schedules effectively to maintain organized flow of visitors while adhering to security requirements.
- Handled high-pressure situations calmly and professionally, minimizing risks to public safety.
- Assisted in reducing incidents of violence by implementing conflict resolution strategies and de-escalation techniques.
- Improved facility safety by performing thorough inspections of cells, common areas, and property for contraband or damage.
- Collaborated with medical staff to address inmate health concerns, coordinating care plans and monitoring progress as needed.
- Maintained accurate reports and records, aiding in proper documentation of cases for judicial proceedings.
Supervisor - Senior Member Service Specialist
Randolph Brooks Federal Credit Union
02.2010 - 07.2012
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Enhanced overall customer experience by working closely with team to identify and address specific areas for service improvement.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Achieved results by working with staff to meet established targets.
- Monitored workflow to improve employee time management and increase productivity.
- Developed training, task, and process guidelines.
- Trained and mentored new employees.
- Maintained and reconciled cash drawer, cash vault, cash dispensers, and ATMs, accounting for errors and resolving discrepancies.
Supervisor - Senior Teller Officer
Security Service Federal Credit Union
10.2006 - 06.2009
- Provided exceptional customer service during high-volume periods, demonstrating professionalism under pressure.
- Enhanced customer satisfaction by efficiently resolving issues and addressing inquiries.
- Developed training, task, and process guidelines.
- Trained and mentored new employees.
- Maintained compliance with company policies, objectives, and communication goals.
- Maintained and reconciled cash drawer, cash vault, cash dispensers, and ATMs, accounting for errors and resolving discrepancies.
Loss Prevention Lead
Macy's Retail Department Store
08.2005 - 09.2006
- Conducted covert surveillance operations to identify, apprehend, and deter shoplifters within retail environment.
- Increased employee awareness of loss prevention efforts through regular training sessions and open communication channels.
- Developed strong partnerships with other departments to ensure seamless integration of loss prevention initiatives across organization.
- Improved overall store security by implementing effective loss prevention strategies and conducting thorough investigations.
- Provided guidance on risk mitigation strategies during corporate expansion efforts.
- Enhanced store safety by conducting frequent audits, ensuring compliance with company policies and local regulations.
Retail Associate & Asset Protection Investigator
Mervyn's Department Store
11.2004 - 07.2005
- Maintained clean and organized store environment, enhancing customer shopping experience.
- Assisted customers with product selection, increasing sales and promoting brand loyalty.
- Streamlined checkout process for faster transactions, resulting in reduced waiting times for customers.
- Improved overall store safety by identifying potential hazards and ensuring proper signage was posted in necessary areas.
- Reduced inventory shrinkage by implementing effective loss prevention strategies and procedures.
- Conducted regular audits to identify potential areas for loss, addressing vulnerabilities and minimizing risk.
Retail Customer Sales Associate
JCPenney Retail Department Store
06.2003 - 10.2004
- Handled cash register transactions accurately, ensuring seamless checkout experiences for customers.
- Demonstrated expertise in various product categories resulting in becoming go-to resource for customers seeking advice on product selection.
- Maintained clean and organized store environment, enhancing overall shopping experience for customers.
- Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
Education
Master of Arts - Administration - Organizational Development
University of The Incarnate Word
San Antonio, TX 08.2015 - 12.2017
Bachelor of Science - Psychology
University of The Incarnate Word
San Antonio, TX 01.2014 - 08.2015
Skills
Organizational Management
Consulting
Strategic Leadership
Strategic Planning
Financial Management
Budget Development & Management
Data Analysis
Contract Management
Policy & Procedure Improvements
Mentoring & Training
Affiliations
- Government Finance Officers Association
- Urban Management Association of South Texas
Software
Microsoft Word
Microsoft PowerPoint
Timeline
Volunteer Planning & Zoning Commissioner
City Of Garden Ridge
12.2023 - Current
Fiscal Administrator - City Manager's Office/Finance
City Of San Antonio
01.2022 - 03.2022
Fiscal Manager - Development Services/ Code Enforcement
City Of San Antonio
04.2021 - 01.2022
Fiscal Analyst - Development Services/ Code Enforcement
City Of San Antonio
02.2020 - 04.2021
Budget & Management Analyst - Budget Office
City Of San Antonio
03.2019 - 02.2020
Fiscal Analyst - Juvenile Probation
Bexar County
08.2016 - 03.2019
Master of Arts - Administration - Organizational Development
University of The Incarnate Word
08.2015 - 12.2017
Bachelor of Science - Psychology
University of The Incarnate Word
01.2014 - 08.2015
Program Assistant - Office of Criminal Justice Policy, Planning & Programs
Bexar County
01.2013 - 08.2016
Deputy Sheriff - Detention Officer
Bexar County Sheriff's Office
07.2012 - 01.2013
Supervisor - Senior Member Service Specialist
Randolph Brooks Federal Credit Union
02.2010 - 07.2012
Supervisor - Senior Teller Officer
Security Service Federal Credit Union
10.2006 - 06.2009
Loss Prevention Lead
Macy's Retail Department Store
08.2005 - 09.2006
Retail Associate & Asset Protection Investigator
Mervyn's Department Store
11.2004 - 07.2005
Retail Customer Sales Associate
JCPenney Retail Department Store
06.2003 - 10.2004
Executive Officer - City Manager's Office
City Of San Antonio
3 2022 - Current