Gwen Inman
Albuquerque,NM
Summary
With a proven track record at Rinchem Company, LLC, I've excelled in talent acquisition and executive coaching, enhancing workforce planning and employee engagement. My strategic leadership in organizational development and mentoring programs has significantly improved employee retention and career development, showcasing my ability to drive success through both hard and soft skills.
Overview
21
21
years of professional experience
Work History
Director of Talent Development
Rinchem Company, LLC
Albuquerque, New Mexico
02.2016 - 02.2024
- Provided support and guidance to colleagues to maintain a collaborative work environment.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Assisted in designing compensation structures for new positions.
- Created and implemented employee retention strategies.
- Provided guidance on career development paths for current employees.
- Facilitated workshops on leadership and management skills.
- Created a system for tracking employee progress throughout their career journey at the organization.
- Collaborated with senior management to develop long-term talent acquisition goals.
- Developed and implemented innovative talent development strategies to ensure organizational success.
- Advised hiring managers on best practices for recruiting top talent.
- Implemented coaching initiatives to help employees reach their full potential.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Devised strategies to improve diversity among the organization's workforce.
- Established feedback loops within teams to promote continuous learning opportunities.
- Helped with employee transfers and referrals.
- Identified key trends in the industry that impact recruitment activities.
Director of Customer Services
Rinchem Company, LLC
Albuquerque, NM
04.2014 - 01.2016
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed customer feedback data to identify trends in product performance or customer service issues.
- Partnered with staff to create professional development plans to support personal and business growth.
- Established performance metrics and evaluated staff to promote continuous improvement.
- Coordinated activities with other departments to expedite work and improve collaboration.
- Collaborated with senior leadership to set long-term objectives for the company.
- Led cross-functional teams in the development of innovative solutions to complex problems.
- Led cross-functional teams to drive project completion within budget and deadlines.
- Created detailed plans outlining timelines, goals, budgets, staffing needs and other requirements for projects.
Director of Human Resources & QEHS
Rinchem Company, LLC
Albuquerque, NM
03.2006 - 03.2014
- Assisted in employee recruitment, hiring and interview processes.
- Launched innovative incentive program to achieve low turnover rate in highly competitive market.
- Provided guidance on labor relations issues, including collective bargaining agreements.
- Oversaw payroll processing and conducted wage surveys to ensure competitive compensation packages.
- Assisted in the preparation of annual budgets related to staffing needs.
- Ensured compliance with federal, state, and local employment laws by monitoring changes in regulations related to human resources management.
- Implemented strategies aimed at improving employee retention rates.
- Handled employee discipline and termination to address policy infractions.
- Identified ways to reduce turnover through improved hiring practices.
- Scheduled meetings with employees to address concerns and grievances.
- Managed employee benefits programs, such as health insurance, retirement plans, and vacation time.
- Attended conferences, workshops and special events to recruit qualified candidates for company.
- Conducted employee performance reviews and implemented corrective actions to increase productivity.
- Developed training programs to improve staff development opportunities.
- Worked with department managers to assess needs.
- Liaised between management and employees by relaying work information, adjustments and grievances.
- Scheduled random drug testing for employees to diminish regularity risks.
Human Resources Manager
Rinchem Company, LLC
Albuquerque, NM
03.2005 - 03.2006
- Handled employee discipline and termination to address policy infractions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Aligned HR policies with federal and local regulations.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Advised leadership on vacation and sick time, benefits, job services and employment discrepancies.
- Created job postings, tracked applicants and maintained applicant database.
- Investigated workplace issues with professionalism and sensitivity and detailed incidents in reports to senior executives.
Human Resources Manager
Laguna Development, LLC
Laguna, NM
07.2003 - 02.2005
- Handled employee discipline and termination to address policy infractions.
- Collaborated with department managers to develop comprehensive training programs that meet the needs of each individual team member.
- Prepared presentations to company executives regarding employee performance and retention trends.
- Facilitated communication between management and staff by conducting regular meetings to discuss concerns or suggestions.
- Supported top talent identification processes by interviewing candidates and executing onboarding, orientation, and benefits processes.
Education
Bachelor of Science - Organizational Leadership
University of St. Francis
Joliet, IL06-2005
Skills
- Talent acquisition
- Executive coaching
- Workforce planning
- Employee engagement
- Employee relations
- Succession planning
- Career development
- Mentoring programs
- Organizational development
- Soft skills training
Timeline
Director of Talent Development
Rinchem Company, LLC
02.2016 - 02.2024
Director of Customer Services
Rinchem Company, LLC
04.2014 - 01.2016
Director of Human Resources & QEHS
Rinchem Company, LLC
03.2006 - 03.2014
Human Resources Manager
Rinchem Company, LLC
03.2005 - 03.2006
Human Resources Manager
Laguna Development, LLC
07.2003 - 02.2005
Bachelor of Science - Organizational Leadership
University of St. Francis
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