Gwen Johnston
Altamonte Springs,FL
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. My experience spans in several fields, and my personality friendly, I make a great candidate for most employers.
Overview
9
9
years of professional experience
Work History
Personal Shopper
Instacart Shoppers
04.2020 - Current
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
Dog Daycare Attendant
Dogtopia
04.2023 - 07.2023
- Managed pet safety and wellness in owners' absence by securing yard gates and removing items that could make pets sick.
- Maintained detailed records on each dog''s behavior, health, and progress to provide insightful updates for pet owners.
- Increased repeat business through friendly and professional communication with clients about their pets'' progress and behavior.
- Improved dog socialization by closely monitoring playtime and encouraging positive interactions among dogs.
- Followed pet care instructions for dietary needs and medication regimens.
- Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
- Kept cages, kennels, play yards, and grooming areas neat and clean.
- Monitored animals for behavioral problems and signs of health issues.
- Facilitated the integration of new dogs into daycare groups by carefully assessing compatibility with existing members and adjusting group dynamics as needed.
- Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
- Developed and implemented enrichment plans to keep animals healthy and stimulated.
- Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
Call Center Representative
Quality Craftsmen
06.2022 - 12.2022
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Provided personalized assistance to clients, fostering strong relationships and promoting brand loyalty.
- Identified opportunities for upselling products or services, resulting in increased revenue generation for the company.
- Collaborated with team members to share best practices and improve overall team performance in meeting targets.
- Offered comprehensive product knowledge to customers, empowering them to make informed decisions about their purchases or subscriptions.
- Placed outbound customer service or customer satisfaction calls to follow up on issues.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
Executive Assistant
JD Partners
04.2021 - 05.2022
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Improved office efficiency by implementing new filing systems and document management processes.
- Supported executives in decision-making processes by conducting research and presenting findings in clear formats.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Handled confidential and sensitive information with discretion and tact.
- Organized and coordinated conferences and monthly meetings.
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
Hostess
Bonefish Grill Restaurants
10.2019 - 01.2020
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Server
Sonnys Real Pit BBQ
08.2018 - 11.2018
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Cultivated warm relationships with regular customers.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Served food and beverages promptly with focused attention to customer needs.
Retail Sales Associate
Once Upon A Child Franchise
01.2018 - 10.2018
- Answered questions about store policies and addressed customer concerns.
- Managed efficient cash register operations.
- Collaborated with team members to meet and exceed monthly sales targets consistently.
- Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Used POS system to process sales, returns, online orders, and gift card activations.
Esthetician
Bahama Nails And Spa
04.2017 - 03.2018
- Handled busy schedules and stayed on top of key deadlines.
- Educated guests on current promotions, events and services within store or salon.
- Streamlined appointment scheduling using software systems to accurately book appointments while managing waitlists when necessary.
- Enhanced spa revenue through upselling additional services and retail products during consultations.
- Performed consultations for patients before scheduling treatments.
- Fostered friendly, warm, and exceptional customer experience.
- Developed personalized treatment plans for clients experiencing acne or other skin issues, leading to improved complexion over time.
- Promoted overall wellness among clientele by incorporating aromatherapy techniques into treatments when appropriate.
- Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
- Performed special anti-oxidant, acne, and microdermabrasion facial services.
- Analyzed skin condition and made appropriate product recommendations.
Server
Proccolinos Pizzeria
07.2016 - 01.2017
- Answered customers' questions, recommended items, and recorded order information.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Utilized expert knowledge of dietary restrictions to assist patrons in making informed menu selections tailored to individual preferences or limitations.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Hostess
The Cheesecake Factory
01.2015 - 07.2016
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Contributed to team success through effective communication and cooperation with coworkers and management.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Developed rapport with regular patrons, fostering a sense of community within the establishment.
Education
Associate of Arts -
Seminole State College of Florida
Sanford, FL06.2019
Skincare
Hollywood Institute of Beauty Careers
02.2017
High School Diploma -
Lake Brantley High School
Altamonte Springs, FL05.2013
Skills
- Relationship Building
- Documentation And Reporting
- Customer Service
- Accurate money handling
- Food safety and sanitation
- Upbeat and Outgoing Attitude
- Point of sale operation
- Account Servicing
- Processing payments
- Planning and Organization
- Payment Processing
- Attention to Detail
- Sales proficiency
- Opening and closing procedures
- Physical Stamina
- Customer Relations
- Product Knowledge
- Cash Handling
- Prioritizing Orders
- Decision-Making
- Online Order Processing
- Verifying Order Accuracy
- Teamwork and Collaboration
- Excellent Communication
- Conflict Resolution
- Research
- Verbal Communication
- Analytical and Critical Thinking
- Data Entry
Timeline
Dog Daycare Attendant
Dogtopia
04.2023 - 07.2023
Call Center Representative
Quality Craftsmen
06.2022 - 12.2022
Executive Assistant
JD Partners
04.2021 - 05.2022
Personal Shopper
Instacart Shoppers
04.2020 - Current
Hostess
Bonefish Grill Restaurants
10.2019 - 01.2020
Server
Sonnys Real Pit BBQ
08.2018 - 11.2018
Retail Sales Associate
Once Upon A Child Franchise
01.2018 - 10.2018
Esthetician
Bahama Nails And Spa
04.2017 - 03.2018
Server
Proccolinos Pizzeria
07.2016 - 01.2017
Hostess
The Cheesecake Factory
01.2015 - 07.2016
Associate of Arts -
Seminole State College of Florida
Skincare
Hollywood Institute of Beauty Careers
High School Diploma -
Lake Brantley High School
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