Gwen Jones
Conley,GA
Summary
Accomplished caregiver and administrative professional with a proven track record at Primecare and the IRS, adept in Behavioral Management and Multitasking and Organization. Excelled in chronic disease management and streamlining operations, enhancing patient well-being and office efficiency. Renowned for dependability and a results-driven approach, significantly improving client satisfaction and operational workflows.
Overview
36
36
years of professional experience
Work History
Caregiver
Primecare
11.2007 - 12.2023
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Built strong relationships with clients to deliver emotional support and companionship.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Identified needs and coordinated plans for travel and out-of-town functions.
- Assisted with daily living activities, running errands, and household chores.
- Monitored clients' overall health and well-being and noted significant changes.
- Transported clients to and from medical appointments with safety and efficiency.
- Maintained strong connections within caregiver community to gain continuous knowledge.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Implemented physical therapy to support patient improvement in muscle tone, range of motion and injury recovery.
- Entrusted to handle confidential and sensitive situations in professional matter.
- Handled incoming mail, bills and invoices and completed appropriate actions.
Manager's Assistant
Internal Revenue Service, IRS
01.1998 - 11.2007
- Utilized [Software] to create and edit correspondence, documents, and materials.
- Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
- Responded to and directed incoming calls and other communication.
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.
- Resolved basic computer and office equipment issues through troubleshooting.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Surpassed team goals by partnering with colleagues to implement best practices and protocols.
- Performed research to collect and record industry data.
- Established administrative work procedures to track staff's daily tasks.
- Assisted coworkers and staff members with special tasks on daily basis.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Increased office participation in special events by creating newsletter with detailed calendars and other office updates.
- Managed filing system, entered data and completed other clerical tasks.
- Liaised between clients and vendors and maintained effective lines of communication.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
Data Entry Clerk
Internal Revenue Service, IRS
11.1987 - 01.1998
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Organized, sorted, and checked input data against original documents.
- Completed data entry tasks with accuracy and efficiency.
- Followed established procedures to enter and process data correctly.
- Communicated with supervisors and colleagues to process data quickly and resolve discrepancies.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Evaluated source documents to locate needed information.
- Searched, extracted and interpreted information to determine correct input procedure.
Education
High School Diploma -
Gordon High
Decatur, GA05.1983
Skills
- Behavioral Management
- HIPAA Compliance
- Chronic Disease Management
- Documentation
- End of life care
- Multitasking and Organization
- Medication Administration
- Dependable and Responsible
- Elderly Care
- Problem-Solving
Timeline
Caregiver
Primecare
11.2007 - 12.2023
Manager's Assistant
Internal Revenue Service, IRS
01.1998 - 11.2007
Data Entry Clerk
Internal Revenue Service, IRS
11.1987 - 01.1998
High School Diploma -
Gordon High
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