Gwen Jones

• Memorial Health was in the process of looking for a buyer. I was asked by an outside firm to go in and manage the AR until the sale was final.
• The hospital did not sell the existing AR to the new buyer, but decided to have it worked out by an outside firm and asked me to manage the firm and deal with patient and attorney questions, along with managing the collections of the outside firm.
• Initially, they thought the position would only be for 3 to 6 months, and as you can see, it lasted for years.

I kept monthly reports for overpayments, underpayments, and patient payments, which were sent to the firm that requested I stay on. I posted all of the payments and made adjustments on the accounts for discounts with insurance companies.

• Managed daily operations for outsourced receivables processing.
• Oversaw client relationships and ensured satisfaction with services provided.
• Developed training programs for new staff on receivables management systems.
• Implemented best practices for efficient collections and dispute resolution.
• Coordinated team efforts to enhance workflow and productivity across departments.
• Established policies to maintain compliance with industry regulations and standards.
• Analyzed client accounts to identify trends and improve service delivery.
• Led initiatives to improve technology integration in receivables management processes.
• Maintained relationships with existing clients by providing superior customer service.
• Managed daily operations of business, including hiring and training staff.
• Ensured compliance with local, state, and federal regulations.
• Oversaw budgeting and financial management.
• Identified new opportunities for growth, expansion, and diversification.
• Provided direction and guidance to employees.
• Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
• Negotiated with vendors to gain optimal pricing on products resulting in substantial increase in profit margin.
• Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
• Developed policies and procedures for the organization.
• Led startup and creation of operational procedures and workflow planning.
• Conducted performance reviews for employees on a regular basis.
• Improved collections and reviewed physician coding to assure that proper codes were used for billing.

During this period, I also consulted for hospitals in various states, traveling weekly and communicating with the staff at the office to assure we stayed on track with the collections. We were employed by five rural hospitals and seventeen physicians.

Our success was due to teamwork and communication with each client and employee.