GWEN K. TURNER
Germantown,USA
Summary
Enthusiastic, organized, and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Offering engaging and pleasant personality with expertise building customer relationships.
Overview
7
7
years of professional experience
Work History
Medical Record Technician (Emergency Department)
Walter Reed National Military Medical Center
04.2018 - Current
- Prepares new patient charts, gathering documents and information from paper sources and electronic health record
- Performs clerical tasks such as photocopying, faxing, and sorting documents
- Prepares and sends out medical records to surrounding facilities
- Prepares patient admissions and consent forms accurately and neatly for the health care facility while maintaining physician and patient confidentiality
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Liaised with internal departments to optimize productivity and efficiency.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Learned and adapted quickly to new technology and software applications.
- Proved successful working within tight deadlines and a fast-paced environment.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Medical Office Receptionist (Hematology/Oncology)
Walter Reed National Military Medical Center
05.2017 - 03.2018
- Collaborated with medical staff to ensure seamless communication and coordination of patient care.
- Contributed to a welcoming atmosphere by greeting patients warmly upon arrival and assisting them throughout their visit.
- Handled sensitive situations compassionately when dealing with distressed patients or families during difficult times.
- Kept patients' appointments on schedule by informing provider of patient's arrival and any delays.
- Enhanced office efficiency by maintaining organized patient records and scheduling appointments accurately.
- Streamlined the check-in process for patients, resulting in reduced wait times and increased satisfaction.
- Increased office productivity by multitasking efficiently during peak hours, handling multiple responsibilities simultaneously.
- Coordinated referrals for specialist consultations, ensuring timely appointments and proper documentation transfer between providers.
- Improved patient satisfaction by efficiently managing front desk operations and addressing inquiries professionally.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Assisted with medical coding and billing tasks.
- Maintained patient databases and updated information in alignment with HIPAA protocols.
Education
Bachelor of Arts - English; Studied in Literature
Hood College
Frederick, MD01-2015
Skills
- CHCS/AHLTA
- HIPPA
- OSHA compliance
- Microsoft Office Suite
- Excel
- Outlook
- Written/verbal communication
- Customer interaction
- Customer rapport
- Workload management
- Staff education and training
- Multitasking and Organization
College honors
- Achievement Scholarship, 03/01/10
- Dean's List, 05/01/14
- Dean's List, 12/01/14
- Wisteria, Hood College Art Literature Magazine, Published Writer
Security Clearance
Public Trust Level Security Clearance
Timeline
Medical Record Technician (Emergency Department)
Walter Reed National Military Medical Center
04.2018 - Current
Medical Office Receptionist (Hematology/Oncology)
Walter Reed National Military Medical Center
05.2017 - 03.2018
Bachelor of Arts - English; Studied in Literature
Hood College
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