Gwen Le
Houston,TX
Summary
Dynamic Retail Manager with a proven track record at UyenP Store, excelling in customer relationship management and product listing optimization. Successfully established an online business, enhancing brand visibility through strategic social media marketing. Recognized for meticulous attention to detail and effective communication, driving timely order fulfillment and supplier negotiations.
Overview
12
12
years of professional experience
Work History
Retail Manager
UyenP Store
Houston , Texas
11.2015 - 06.2025
- Secured capital for online business establishment while managing customer relations effectively.
- Led team in daily operations and promotional activities to drive engagement.
- Developed strategies to enhance customer service standards and boost sales productivity.
- Created product listings featuring high-quality images and detailed descriptions.
- Processed customer orders accurately, ensuring timely fulfillment and shipping.
- Resolved customer complaints through active listening and adept problem-solving.
- Maintained strong customer relationships by providing informed product and service guidance.
- Updated website content regularly to reflect market trends and customer preferences.
Travel Consultant
Travel Indochina
Ho Chi Minh
05.2013 - 05.2015
- Developed personalized travel itineraries for clients visiting Southeast Asia.
- Researched destinations, accommodations, and activities to optimize client experiences.
- Coordinated flight, hotel, and tour bookings through multiple systems.
- Communicated with suppliers to verify availability and pricing accuracy.
- Addressed routine inquiries regarding travel policies and procedures.
- Collaborated with team members to enhance booking processes and improve efficiency.
Education
Bachelor of Science - Tourism And Hospitality Management
University of Culture
Ho Chi Minh City, Viet Nam05-2011
Skills
- Attention to detail and organizational skills
- Promotions coordination
- Team collaboration
- Customer relationship management
- Effective communication
- Order processing and inventory management
- Product listing optimization
- Social media marketing
- Supplier negotiation and conflict resolution
References
References available upon request.
Timeline
Retail Manager
UyenP Store
11.2015 - 06.2025
Travel Consultant
Travel Indochina
05.2013 - 05.2015
Bachelor of Science - Tourism And Hospitality Management
University of Culture
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