Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Gwen Mellen

Antioch,TN

Summary

Training Facilitator with a proven track record at Wego-Davidson Transit Organization, excelling in assessments administration and employee mentoring. Expert in designing tailored learning solutions, enhancing comprehension through diverse teaching methods. Committed to fostering a culture of safety and continuous improvement, driving impactful training outcomes and operational excellence.

Overview

11
11
years of professional experience

Work History

Training Facilitator

Wego-Davidson Transit Organization
03.2020 - Current
  • Teaching the Pre-Trip, Airbrakes, and skills portion of the training program to allow the students to test for their cdl.
  • Focusing on safety protocols and best practices for transit operations.
  • Mentored new facilitators, providing guidance on training methodologies and content delivery.
  • Coordinated with cross-functional teams to ensure alignment of training objectives with organizational goals.
  • Documented class attendance and participation and provided feedback to management.
  • Incorporated real-world examples into course materials to provide employees with practical applications of theoretical concepts.
  • Provided ongoing coaching and feedback to facilitate long-term success in employee roles following completion of initial trainings.
  • Administered assessments before, during and after courses.
  • Administered regular assessments to track progress and address any areas requiring additional focus or support for learners'' growth.
  • Utilized various teaching methods to accommodate diverse learning styles among participants, increasing overall comprehension levels.
  • Provided coaching and mentoring to employees.
  • Collaborated with management to identify training needs and design tailored learning solutions.
  • Evaluated training effectiveness through feedback surveys and performance assessments.

Bus Operator and Revenue Trainer

Metropolitan Transit System
10.2015 - 09.2020
  • Operated transit buses safely and efficiently, adhering to schedules and routes.
  • Provided exceptional customer service, addressing passenger inquiries and resolving issues promptly.
  • Conducted pre-trip inspections to ensure vehicle safety and compliance with regulations.
  • Monitored traffic conditions, adjusting routes to optimize travel time and minimize delays.
  • Trained new operators on safety protocols, route navigation, and customer engagement techniques.
  • Maintained a clean and safe bus environment for the comfort of all passengers.
  • Adhered strictly to traffic laws and safety guidelines while operating the bus on assigned routes.
  • Participated in ongoing training sessions to stay current on industry best practices and regulatory updates.
  • Prepared detailed reports of daily operations including incidents, mechanical issues, delays, or other pertinent information for management review.
  • Mentored new hires by sharing best practices for effective communication with passengers and navigating complex routes safely.

Truck Driver

LLG Logistics
05.2014 - 10.2015
  • Operated and maintained trucks to ensure safe and timely deliveries across multiple states.
  • Followed DOT regulations to guarantee compliance with safety standards and operational procedures.
  • Planned efficient routes using GPS technology to minimize fuel consumption and enhance delivery schedules.
  • Conducted pre-trip inspections to identify mechanical issues, ensuring vehicle reliability and safety on the road.

Education

Zion Benton Township High School
Zion

Certificate -

United Truck Driving School
San Diego

Skills

  • Assessments administration
  • Class preparation
  • Trainer coaching
  • Quality assurance
  • Employee mentoring
  • Assessment techniques
  • Online training
  • Verbal and written communication
  • Training facilitation
  • Coaching and mentoring
  • Clear communication

Accomplishments

    Completed Dale Carnegie Training

    Completed High Impact Presentations thru Dale Carnegie

    Completed Coaching for Performance Course

    Defensive Driving Course

    Assault Awareness Training

Timeline

Training Facilitator

Wego-Davidson Transit Organization
03.2020 - Current

Bus Operator and Revenue Trainer

Metropolitan Transit System
10.2015 - 09.2020

Truck Driver

LLG Logistics
05.2014 - 10.2015

Zion Benton Township High School

Certificate -

United Truck Driving School

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