Gwen Ollivierre
Brooklyn,NY
Summary
Versatile and dynamic professional with a proven track record at Trinity Apostolic Church, Inc, excelling in office administration and guest services. Demonstrated ability to enhance customer satisfaction and streamline operations, achieving significant improvements in community engagement. Skilled in Microsoft Office and adept at fostering teamwork, showcases adaptability and a commitment to confidentiality.
Overview
29
29
years of professional experience
1
1
Certification
Work History
Church Secretary/Bookkeeper
Trinity Apostolic Church, Inc
2016.05 - Current
- Created and updated membership rosters, church documents and basic reports.
- Maintained church calendar by collecting information about upcoming events and special activities.
- Greeted visitors, callers and members of congregation courteously and promptly
- Handled church correspondence, member database and building scheduling.
- Enhanced congregation communication by managing and distributing church newsletters, bulletins, and announcements.
- Streamlined office procedures by organizing and maintaining an up-to-date filing system for important documents.
- Assisted in organizing fundraising efforts that contributed significantly towards meeting annual financial goals of the church community projects.
- Strengthened community outreach through timely updates on social media platforms.
- Ensured seamless worship services by preparing weekly bulletins that included hymns, readings, prayers, and announcements.
- Improved office efficiency by maintaining adequate supplies inventory levels.
- Maintained confidentiality of sensitive personal information related to congregants'' donations or requests for assistance.
- Supported efficient church operations with accurate record-keeping of membership information, baptisms, weddings, and funerals.
- Supported the financial stability of the church by accurately tracking donations, pledges, and offerings on a weekly basis.
- Promoted unity within the church by organizing and publicizing fellowship events for all age groups.
- Assisted in planning and coordinating special events, ensuring smooth execution and positive experiences for attendees.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
Insurance Sales Agent Assistant
Dart Brokerage
2013.09 - 2015.03
- Developed strong relationships with clients, earning their trust and loyalty through consistent communication and portfolio updates.
- Provided exceptional customer service, addressing any concerns or questions from clients promptly and professionally.
- Recorded supporting documentation for phone calls and written correspondence.
- Answered inquiries and provided information to sales representatives, distributed appropriate paperwork, and fulfilled quote requests to deliver excellent customer support.
- Developed and maintained strong knowledge of multiple products and varying levels of benefits within each product.
- Enhanced client satisfaction by providing exceptional customer service and addressing inquiries promptly.
- Identified opportunities for cross-selling additional insurance products based on comprehensive analysis of clients'' needs, contributing to upselling success rates among agents.
- Facilitated the renewal process for existing clients, ensuring their coverage remained current and tailored to their evolving needs.
- Expedited claim processing times by efficiently gathering necessary documentation from clients and submitting it to the appropriate parties.
- Assisted in resolving client disputes or concerns, fostering positive relationships between the agency and its customers.
- Maintained compliance with industry regulations by diligently updating knowledge on insurance products, policies, and procedures.
- Delivered accurate quotes to prospective clients quickly, demonstrating promptness and professionalism that reflected positively on the agency''s reputation.
- Increased referral business by cultivating relationships with existing clients and requesting referrals when appropriate.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Sold auto, home, life, and other various insurance products to individuals and affinity groups within assigned territory using consultative selling techniques.
Office Manager
GARIF Construction, Inc
2005.09 - 2007.05
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Communicated with clients daily via emails, telephone, texting and social media.
- Handled proposals, invoices, and work order reports.
Secretary to the General Manager
IM Homes & Development, Inc
2001.09 - 2003.08
- Drafted professional documents such as memos, letters, and reports on behalf of the General Manager with keen attention to detail.
- Facilitated smooth transactions for both buyers and sellers through effective coordination with attorneys, mortgage lenders, inspectors, appraisers, and other involved parties.
- Managed incoming calls professionally, addressing inquiries promptly while directing callers to appropriate resources or staff members.
- Maintained a professional image of the real estate office by keeping reception areas clean, organized, and welcoming to visitors.
- Assisted in generating new business leads through focused outreach efforts such as cold calling prospective clients or following up on referrals from existing contacts.
- Maintained efficient office operations by handling errands and administrative functions.
- Provided excellent customer service to clients seeking information about properties, answering questions accurately while fostering positive relationships.
- Managed filing system, entered data and completed other clerical tasks.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Assisted coworkers and staff members with special tasks on daily basis.
- Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
- Handled all 421-a applications for Partial Tax Exemption Program.
Customer Service Rep/ PT Accounting Clerk/Bank Teller
Bank of Nova Scotia
1995.09 - 2000.05
- Maintained organized filing systems for accounting records, ensuring easy access to crucial financial information when needed.
- Facilitated timely month-end closing activities by completing accurate journal entries and account adjustments.
- Assisted in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration, and tax deductions.
- Provided exceptional customer service when addressing client inquiries related to invoices, payments, or account balances.
- Collaborated with other accounting clerks to maintain a cohesive and supportive work environment, fostering knowledge sharing and continuous improvement efforts.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Inspected account books and recorded transactions.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Handled the opening and closing of retail, business and commercial accounts, swift transfers, bank drafts, and other bank services.
Education
Bachelor of Science - Accounting
Brooklyn College of The City University of New York
Brooklyn, NY01.2025
Bachelor of Science - Business Management And Finance
Brooklyn College of The City University of New York
Brooklyn, NY05.2007
Associate of Science - Business Administration
Andrews University
Berrien Springs, MI08.1995
Skills
- Guest Services
- Office Administration
- Phone Etiquette
- Scheduling appointments
- Events Planning
- Fundraising Support
- Multitasking and Time Management
- Teamwork and Collaboration
- Fast Learner
- Customer Service
Affiliations
- Member of the Golden Key Honor Society
- Learning Leader
Certification
- [Nutrition & Health Workshop Series], [Cornell University -Cooperative Extension] - 2011
Timeline
Church Secretary/Bookkeeper
Trinity Apostolic Church, Inc
2016.05 - Current
Insurance Sales Agent Assistant
Dart Brokerage
2013.09 - 2015.03
Office Manager
GARIF Construction, Inc
2005.09 - 2007.05
Secretary to the General Manager
IM Homes & Development, Inc
2001.09 - 2003.08
Customer Service Rep/ PT Accounting Clerk/Bank Teller
Bank of Nova Scotia
1995.09 - 2000.05
Bachelor of Science - Accounting
Brooklyn College of The City University of New York
Bachelor of Science - Business Management And Finance
Brooklyn College of The City University of New York
Associate of Science - Business Administration
Andrews University
- [Nutrition & Health Workshop Series], [Cornell University -Cooperative Extension] - 2011
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