Gwen Policht
Antioch,Illinois
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Dedicated to offering exceptional assistance to team members and clients. Skilled at coordinating appointments, organizing mail, and collecting messages to facilitate office communication. Positive and upbeat with strong relationship-building abilities.
Overview
5
5
years of professional experience
Work History
Server/Beverage Cart Server/Bartender
Valley Ridge Resort
04.2024 - Current
- Works with POS system to place orders, manage bills, and handle complimentary items.
- Sets positive tone for entire dining experience as first point of contact for incoming guests.
- Resolves customer complaints promptly and professionally to maintain positive reputation.
- Maintaines clean and organized dining areas to uphold restaurant hygiene standards.
- Promotes positive member relations through providing excellent customer service.
- Anticipates guests' needs and delivered excellent customer service.
- Demonstrates excellent customer service skills to increase customer satisfaction.
FRONT DESK RECEPTIONIST
Jandee Salon
10.2022 - 02.2024
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Confirmed important personal and payment information for compliance with security and payment card industry standards.
- Answered multi-line phone system to respond to inquiries.
- Completed all tasks in compliance with salon policies and procedures.
- Scheduled, coordinated and confirmed appointments and employee meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Trained new team members on company procedures, customer service and issue resolution.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
BUSSER/SERVER/HOSTESS
Oliverii North
09.2021 - 10.2022
- Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
- Worked well in diverse team settings by partnering with others to complete tasks.
- Developed excellent relationships with managers and fellow team members to support team success and positive work environment.
- Coordinated with kitchen staff to determine timely delivery and accuracy of food orders and collaborated with other dining room and bar staff to facilitate efficient service.
- Engaged in suggestive selling and other sales techniques.
- Addressed customer complaints and inquiries to verify satisfaction.
- Provided attentive service and proactively assessed guest needs.
RESTAURANT HOSTESS
Emil's Tavern
06.2019 - 10.2020
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Answered customer questions about hours, seating, and menu information.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Watched dining area staff to evaluate server loads and calculate accurate wait times and checked in with servers to confirm preparedness before seating customers.
- Managed seating chart and monitored activity in restaurant to keep constant and efficient dining flow.
- Delivered unparalleled service to drive positive dining experience and repeat customer visits.
Education
Associate of Arts -
College of Lake County
Grayslake, ILLINOIS05.2024
High School Diploma -
Antioch Community High School
Antioch, IL05.2021
Skills
- POS
- Cash Handling
- Customer Service
- Scheduling
- Time Management
- Inventory
- Phone Etiquette
- Critical Thinking & Problem Solving
Timeline
Server/Beverage Cart Server/Bartender
Valley Ridge Resort
04.2024 - Current
FRONT DESK RECEPTIONIST
Jandee Salon
10.2022 - 02.2024
BUSSER/SERVER/HOSTESS
Oliverii North
09.2021 - 10.2022
RESTAURANT HOSTESS
Emil's Tavern
06.2019 - 10.2020
Associate of Arts -
College of Lake County
High School Diploma -
Antioch Community High School
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