Gwen Scott
Grand Haven,MI
Summary
I am an encouraging and insightful manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement while promoting personal responsibility with staff. I believe in optimizing best practices to efficiently achieve work place goals. I am analytical with problem solving while still understanding the needs of customers and staff. I believe in strong communication and building a team environment to positively impact company success and providing customers with the service deserved. I am dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement, boost performance and provide quality experiences to both guests and staff.
Overview
8
8
years of professional experience
Work History
President Youth Football Program
Tri Cities Mariners
Grand Haven, MI
- Recruited other board member and parents to participate on specific committees.
- Informed officers of committee progress and specific problems that arose.
- Handled oversight of all youth teams and support staff
- Coordinated schedules of practices and games
- Resolved conflict with participants, parents and staff
- Implemented policies and procedures ensuring safety and fair play
- Handled disputes within the league
- Obtained proper tax exempt status and licensing
- Oversaw community fund raising and activities
Office Manager
Bullseye Power LLC
Muskegon, MI
10.2022 - Current
- Maintained computer and physical filing systems.
- Created, maintained and updated filing systems for paper and electronic documents.
- Updated reports, managed accounts, and generated reports for company database.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Developed and maintained successful relationships with vendors, suppliers and contractors.
- Established workflow processes, monitored daily productivity, and implemented modifications to improve overall performance of personnel.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
General Manager
Baymont Inn & Suites
Grand Haven, MI
03.2016 - 10.2022
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Drove year-over-year business growth while leading operations, strategic vision, and long-range planning.
- Implemented operational strategies and effectively built customer and employee loyalty.
- Developed and maintained relationships with customers and suppliers through account development.
- Managed budget implementations, employee evaluations, and contract details.
- Maximized operational excellence mentoring personnel on management principles, industry practices, and company procedures.
- Formulated policies and procedures to streamline operations.
- Introduced new methods, practices, and systems to reduce turnaround time.
- Analyzed market trends and competitor activities to create competitive advantages.
- Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
- Collaborated with cross-functional teams to develop innovative solutions.
- Provided strategic oversight of marketing and promotional campaigns to keep campaigns aligned with overall goals and objectives.
- Trained new employees on proper protocols and customer service standards.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Interacted well with customers to build connections and nurture relationships.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Mitigated business risks by working closely with staff members and assessing performance.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
Education
Associate of Applied Business - Business Administration And Management
Baker College
Muskegon, MISkills
- Quality Assurance
- Company Representation
- Staff Management
- Risk Mitigation
- Policy Development
- Employee Relations
- Project Management
- Organizational Leadership
- Staff Training
- Operational Excellence
- Policy and procedure modification
- Excellent multi-tasking ability
- Documentation and control
Timeline
Office Manager
Bullseye Power LLC
10.2022 - Current
General Manager
Baymont Inn & Suites
03.2016 - 10.2022
President Youth Football Program
Tri Cities Mariners
Associate of Applied Business - Business Administration And Management
Baker College