Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gwen Swetnam

Macon,GA

Summary

Dynamic and results-driven professional with extensive experience at Belk, excelling in customer service and teamwork. Proven track record of enhancing sales through effective problem-solving and strategic training initiatives. Recognized for fostering positive relationships and achieving sales targets, while maintaining a friendly and collaborative work environment.

Overview

32
32
years of professional experience

Work History

Dock Lead

Belk
10.2010 - 03.2020
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Organized and detail-oriented with a strong work ethic.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Adaptable and proficient in learning new concepts quickly and efficiently.

Sales Team Mgr

Belk
10.2013 - 10.2015
  • Led daily operations of sales team, ensuring alignment with company objectives.
  • Trained and developed team members to enhance productivity and customer engagement.
  • Analyzed sales data to identify trends and inform strategic decision-making.
  • Coordinated promotional events, driving customer traffic and increasing brand visibility.
  • Coached employees in successful selling methods and encouraged cross-selling to drive revenue.
  • Recruited, interviewed and hired individuals adding value, dedication and knowledge to sales team.
  • Conducted regular performance reviews, identifying areas of improvement and providing guidance for professional growth.
  • Increased sales revenue by implementing new strategies and motivating the team through effective leadership.
  • Reduced customer complaints by addressing issues promptly and implementing corrective measures to prevent recurrence.

Sales Associate

Belk
10.2010 - 10.2013
  • Assisted customers with product selections and inquiries to enhance shopping experience.
  • Maintained store presentation by organizing merchandise displays and ensuring cleanliness.
  • Executed daily cash register operations, accurately processing transactions and balancing till at end of shifts.
  • Collaborated with team members to meet sales goals through effective communication and support.
  • Adapted to changing priorities by quickly learning new product information and promotions.
  • Provided feedback on inventory levels, contributing to efficient stock management and replenishment strategies.
  • Resolved customer complaints promptly, fostering positive relationships and repeat business opportunities.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged with customers to build rapport and loyalty.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Engaged with customers to effectively build rapport and lasting relationships.
  • Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
  • Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
  • Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
  • Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
  • Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
  • Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
  • Collaborated with team members to achieve monthly sales targets.

Manager

Kay Jewelers Outlet
08.2007 - 09.2009
  • Managed daily store operations, ensuring high standards of customer service and product presentation.
  • Trained and developed team members, fostering a collaborative and motivated work environment.
  • Implemented inventory management systems to optimize stock levels and reduce discrepancies.
  • Analyzed sales data to identify trends, informing strategic decisions for merchandise placement.
  • Oversaw visual merchandising efforts, enhancing store aesthetics to drive customer engagement.
  • Resolved customer inquiries and concerns efficiently, maintaining high satisfaction rates.
  • Coordinated promotional events and sales initiatives, boosting foot traffic and sales performance.
  • Maintained compliance with company policies and procedures, promoting a safe shopping environment.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Cross-trained existing employees to maximize team agility and performance.
  • Controlled costs to keep business operating within budget and increase profits.
  • Developed and maintained relationships with customers and suppliers through account development.
  • Achieved departmental goals by developing and executing strategic plans and performance metrics.
  • Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
  • Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
  • Oversaw inventory management, optimizing stock levels, and reducing waste.

Sales Associate

Kay Jewelers
08.2000 - 05.2006
  • Participated in training new associates, sharing knowledge of policies and procedures for operational success.
  • Solved customer challenges by offering relevant products and services.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.
  • Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
  • Conducted product demonstrations to highlight features and benefits, influencing purchase decisions.
  • Contributed to positive shopping environment by maintaining organized and welcoming store appearance.
  • Resolved customer complaints with patience and understanding, restoring customer confidence.

Sales Associate

Kay Jewelers
10.1987 - 05.2006
  • Collaborated with management team to develop sales strategies and goals, aligning with company objectives.
  • Participated in visual merchandising, creating attractive displays that stimulated customer interest and sales.
  • Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
  • Increased customer loyalty with personalized shopping experiences and attentive service.
  • Enhanced store revenue by consistently exceeding personal sales targets through effective customer engagement and product knowledge.

Education

High School Diploma -

South Gwinnett High School
Snellville, GA
06.1969

Skills

  • Friendly, positive attitude
  • Teamwork and collaboration
  • Customer service
  • Problem-solving

Timeline

Sales Team Mgr

Belk
10.2013 - 10.2015

Dock Lead

Belk
10.2010 - 03.2020

Sales Associate

Belk
10.2010 - 10.2013

Manager

Kay Jewelers Outlet
08.2007 - 09.2009

Sales Associate

Kay Jewelers
08.2000 - 05.2006

Sales Associate

Kay Jewelers
10.1987 - 05.2006

High School Diploma -

South Gwinnett High School

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