Gwen Wagner
Marcellus,MI
Summary
Versatile and detail-oriented professional with experience at Zoetis, adept in laboratory safety protocols and interpersonal communication. Excelled in reducing data entry errors and resolving customer disputes, enhancing loyalty. Skilled in Microsoft Excel and multitasking, my background ensures high-quality outcomes and efficiency in fast-paced environments.
Smart and committed to job well done and offering exceptional drive.
Overview
2
2
years of professional experience
Work History
Laboratory Technician
Zoetis
06.2023 - Current
- Maintained a high level of accuracy in test results by following strict quality control procedures.
- Cleaned and sterilized tools and equipment to maximize purity of specimens.
- Contributed to a safe working environment by consistently following established safety procedures and guidelines within the lab setting.
- Reduced errors in data entry by meticulously reviewing and validating information before submission.
- Prepared reagents, media and solutions to use for laboratory testing and analysis.
- Performed testing and quality control using approved laboratory procedures and instrumentation.
Customer Service Representative
Bronson
12.2022 - 06.2023
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved patient complaints with empathy, resulting in increased loyalty and repeat business.
- Participated in training programs to enhance product knowledge and customer service skills.
- Processed customer payments.
Education
Associate of Science - Nursing
Southwestern Michigan College
Dowagiac05-2027
High School Diploma -
Marcellus High School
Marcellus06-2017
Skills
- Interpersonal and written communication
- Laboratory safety protocols
- Call center experience
- Microsoft Excel
- Prioritization
- Follow-up skills
- Multitasking
- Detail Oriented
Timeline
Laboratory Technician
Zoetis
06.2023 - Current
Customer Service Representative
Bronson
12.2022 - 06.2023
Associate of Science - Nursing
Southwestern Michigan College
High School Diploma -
Marcellus High School
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