Gwen Wessel
Chippewa Lake,OH
Summary
Willing to Relocate; Willing to Travel
Chief negotiator and identifier of revenue opportunities in sales, leadership and account management roles spanning transportation through medical sales. Proven record of growing and maintaining multimillion-dollar accounts. Well-versed in motivating team members, opening floodgates to exponential sales and revenue growth, and retaining customers. Strong talent for handling sensitive situations with customers and employees with a high level of confidentiality. Analytical thinker and strong negotiator with excellent communication and people skills. Diplomatic and tactful with professionals of all levels Credentials include a bachelors' degree and coursework in statistics and marketing. Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.
Overview
11
11
years of professional experience
Work History
Night Dispatcher
Santmyer Oil Company
10.2021 - 10.2022
- Work with both internal and external customers
- Set up and execute dispatch board
- Handle maintenance and allocation issues
- Reach out to customers to obtain additional loads when needed
- Keeping safety at forefront of all interactions with drivers to office and management.
Transportation Manager
Over The Top Specialties
01.2019 - 08.2022
- Coordinate operations and orchestrate major projects that include permits, route surveys for super loads
- Identify opportunities for company growth which have increased significantly since I came on board
- I also handle all operations in the office including talent management, budgeting, DOT Compliance along with safety protocols on the job site
- While on the jobsite I handle the service truck, help with fabrication and use of heavy machinery and power tools
- First project was to assist in the moving of President Eisenhower's personal rail car
- Making sure that all procedures and permits were in place
- Troubleshooting any issues that came along with state and other government agencies in the movement of super load transportation.
Award Winning Account Manager, Outside Sales
Health Care Logistics
01.2016 - 01.2018
- Maintain professional and technical knowledge by attending training with management and board members
- Resolved and recommended changes in products, service and policy by evaluating results and compliance
- Contributes to team effort by accomplishing related results as needed
- Establish consultative relationships with clients to help identify and solve workflow issues
- Plan and coordinate consultations with clients at their facilities
- Travel minimum 20% of the month to customers
- Utilized company's internally designed CRM software to manage and audit customer activity.
Onsite Staffing Manager
KBM Venture
01.2015 - 01.2016
- Conduct new employee orientation to foster a positive attitude toward organizational objectives
- Identified staff vacancies and recruited, interviewed and selected applicants
- Managed payroll and time and attendance as well as safety procedures with staff
- Risk Management/Workers Compensation certified and the point of contact for temporaries at client location
- Hiring, on boarding, counseling and termination of associates at client location
- Handle 60+ associates at any given time on the factory floor.
Airline Logistics Account Manager
Forward Air Freight
01.2012 - 01.2015
- Review, validate and process new customer orders and requests
- Communicate and ensure release of the import freight from air carriers
- Coordinated rush orders and order changes, as communicate all emergencies, delays with our trucks to schedule with customers
- Communicate consistently with customers overseas with issues that have or could arise once flights come in
- Customer Service: Working with airlines both domestic and international to handle their cargo trucking needs.
Dispatch/Broker
- Work with our broker team and fleet to dispatch full truckloads of airline freight with time sensitive cargo
- TSA: Working with airlines to schedule their freight needs for both imports and exports, Customer Solutions Professional – Panther Expedited
Inside Sales Representative; Customer Care Specialist; Utility Office Assistant; Dock Supervisor
Roadway Express
Education
Bachelor of Science - Organizational Management
Bethel College
Mishawaka, IN05.2014
Skills
- Microsoft Excel/Power Point/Word
- Correspondence/Report Preparation
- Web-based Applications
- Document/File Maintenance
- Mentoring/Coaching
- Prospecting/ Cold Calling / Qualify Leads / Close Business Deals
- Self-Starter with strong work ethic
- CRM experience / Salesforce/ TMS
- Inside and Outside Sales Experience
- Strong Problem Solver
- Competitive/Success Driven Personality
- Traveling Representative
- Handling Over Sized Permitting for Super Loads
- Heavy Machinery and Power Tools
- Intermodal, Airline, LTL, Truckload, Heavy Haul, Expedited, International
- Market Research
- Sales Technique Development
- Business Growth
- Professional Relationships
- Customer Experience
- Customer Proposals
- Microsoft Office
- Purchase Agreements
- Providing Feedback
- Workplace Training
- Regulatory Requirements
- Marketing Strategies
- Active Listening
- Documentation Abilities
- Critical Thinking
- Compliance Requirements
- Relationship Management
- Sales Expertise
- Onsite Product Demonstrations
- Product and Service Knowledge
- Expense Reporting
- Inside and Outside Sales
- Staff Training
- Problem-Solving Strengths
- Product Management and Pricing
- B2B Sales
- Customer Retention Abilities
- Product Promotion
- Post-Sales Support
- Prospecting Skills
- Persuasive Negotiations
- Training and Development
- Converting Leads
- Promotional Campaigns
- Solution Planning
Accomplishments
- Multi Awards for sales numbers for a territory over $3 Million, exceeding travel expectations and training of new representatives for travel for Health Care Logistics
- Hit record months four months in a row and currently going strong
- Showcased a prototype that turned to stock item my initial sales visits with my customers that equaled network wide hospital implementations
- First in the company to obtain this success
- Significantly increased cargo lanes for several international customers within months of joining Forward Air
Timeline
Night Dispatcher
Santmyer Oil Company
10.2021 - 10.2022
Transportation Manager
Over The Top Specialties
01.2019 - 08.2022
Award Winning Account Manager, Outside Sales
Health Care Logistics
01.2016 - 01.2018
Onsite Staffing Manager
KBM Venture
01.2015 - 01.2016
Airline Logistics Account Manager
Forward Air Freight
01.2012 - 01.2015
Dispatch/Broker
Inside Sales Representative; Customer Care Specialist; Utility Office Assistant; Dock Supervisor
Roadway Express
Bachelor of Science - Organizational Management
Bethel College
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