Gwen Wilson
Mobile,AL
Summary
Dynamic professional with a proven track record at The Learning Tree, adept in fostering positive learning environments and developing comprehensive care plans. Excelled in teamwork and collaboration, significantly enhancing communication and resident independence. Skilled in active listening and creative problem-solving, achieving notable improvements in resident well-being and staff efficiency. Professional with experience in training and development, prepared for this role. Effective in fostering team collaboration and achieving results. Skilled in behavior management, instructional techniques, and program implementation. Dependable, adaptable, and focused on creating positive learning environments.
Overview
17
17
years of professional experience
Work History
Residential Instructor
The Learning Tree
03.2023 - Current
- Offered guidance on healthy lifestyle choices, supporting physical wellness among residents.
- Collaborated with Supervisor's and Manager's to create comprehensive care plans, optimizing resident wellbeing.
- Empowered residents by guiding them towards achieving personal goals while respecting their autonomy. Teaching them how to be independent as well as making sure they maintain hygiene.
- Improved communication among staff members by doing activities with the students, going on outings and more.
Restaurant Steward
Norwegian Cruise Line
12.2022 - 02.2023
- Supported a positive work atmosphere by collaborating with team members and addressing any concerns proactively.
- Strengthened teamwork among staff members by actively participating in training sessions, offering guidance when needed, and sharing best practices for efficient service delivery.
- Minimized glass breakage expenses through careful handling of fragile items during washing, drying, and storage processes.
- Contributed to increased restaurant efficiency by effectively managing multiple tasks and prioritizing responsibilities.
- Promoted guest loyalty through attentive service, remembering preferences, and accommodating special requests whenever possible.
- Ensured high levels of cleanliness and sanitation with thorough attention to detail in dishwashing, utensil care, and kitchen maintenance.
- Enhanced customer satisfaction by providing excellent service and maintaining a clean dining environment.
- Increased overall restaurant cleanliness with regular deep cleaning tasks such as floor sweeping, mopping, and polishing silverware.
- Assisted the culinary team in food preparation, expediting orders for timely delivery and maintaining quality control standards.
- Improved table turnover rates by promptly clearing dishes and resetting tables for incoming guests.
Behavioral Aide
AltaPointe Health
01.2018 - 06.2022
- Provided one-on-one support for students struggling with emotional or behavioral issues during class time and school activities.
- Maintained accurate records of student progress and interventions, ensuring data-driven decision making for support strategies.
- Conducted functional behavioral assessments to identify triggers and patterns of behavior, informing intervention strategies.
- Collaborated with multidisciplinary teams to develop comprehensive treatment plans for students with behavioral challenges.
- Implemented crisis prevention techniques to de-escalate challenging situations, maintaining safety for all involved parties.
- Served as a role model for students by demonstrating appropriate social and emotional skills during interactions.
- Reduced incidents of disruptive behavior by establishing clear expectations and consequences for students.
- Delivered professional development workshops on effective classroom management strategies for educators working with challenging behaviors.
- Mentor ed new Behavioral Aides on best practices for supporting at-risk youth within educational settings.
- Quickly identified problematic changes in patient behavior and progress by closely monitoring patients and keeping detailed records.
Assistant Manager
Dollar General
01.2013 - 01.2018
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Generated repeat business through exceptional customer service.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Assistant Manager
Sonic Drive-in
02.2008 - 11.2012
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
Education
High School Diploma -
Murphy High School
Mobile, ALSouthern New Hampshire University
Hooksett, NH 01.2024 -
Skills
Patience and Tolerance
Daily living support
Planning and coordination
Teaching techniques
Life Skills Development
Teamwork and Collaboration
Problem-Solving
Creative Problem-Solving
Positive Learning Environment
Active Listening
Adaptability and Flexibility
Multitasking
Reliability
Additional Information
I am currently in school for Forensic Psychology with a minor in Counseling. I would love to be able to move up in the company and have an opportunity for other positions, I am reliable and dependable, I have no kids so my schedule is flexible.
Timeline
Southern New Hampshire University
01.2024 -
Residential Instructor
The Learning Tree
03.2023 - Current
Restaurant Steward
Norwegian Cruise Line
12.2022 - 02.2023
Behavioral Aide
AltaPointe Health
01.2018 - 06.2022
Assistant Manager
Dollar General
01.2013 - 01.2018
Assistant Manager
Sonic Drive-in
02.2008 - 11.2012
High School Diploma -
Murphy High School
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