Gwen Wronoski

• Cleaned and sanitized kennels, cages, runs, and yards to maintain a safe and healthy environment for the animals.
• Managed inventory of food supplies, bedding materials, toys, medication supplies.
• Stayed on top of laundry, sweeping and disinfection protocols.
• Sprayed down and applied cleaning solutions to animal cages to remove waste and dirt.
• Fed and refreshed water for animals staying in kennels on regular eating schedules.
• Washed and disinfected animals' food and water bowls each day.
• Sanitized floors and other surfaces to provide sterile environment.
• Supported animal health by keeping areas clean, neat and properly sanitized.
• Walked animals outside to avoid accidents in play areas or bedding.

• Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
• Issued receipts, refunds, credits or change due to customers.
• Helped customers find specific products, answered questions, and offered product advice.
• Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
• Resolved customer complaints professionally in accordance with company policy.
• Delivered high level of customer service to patrons using active listening and engagement skills.

• Provided menus and answered questions about menu items and specials.
• Greeted customers and escorted them to their tables.
• Performed opening and closing duties such as restocking supplies and cleaning work areas.
• Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
• Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.

Whispering Willow is a birds of prey non-profits focused in rehabilitation and release of injured wildlife

• Assisted with fundraising efforts, including education programs and events around the Capital District.
• Over 400 hours of working with this non-profit organization
• Helped with maintenance of aviaries such as cleaning cages, refilling water bowls, cleaning toys, perches and floors.
• Feeding mice, chicks, mealworms, fruit and seed to the birds and sometimes hand feeding.
• Use of proper handling of the Birds