Summary
Overview
Work History
Education
Skills
Timeline
Growth Coach
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Gwenda Mitchell

Property Manager

Summary

Dynamic Property Manager with a proven track record at Ashgrove Apartments, excelling in tenant relations and occupancy management. Expert in financial budgeting and compliance monitoring, I enhanced tenant satisfaction and reduced vacancy periods through strategic marketing initiatives. Strong communicator and leader, dedicated to fostering community engagement and operational excellence.

Professional property management expert ready to deliver outstanding results. Strong background in overseeing properties, ensuring tenant satisfaction, and managing budgets. Proven ability to collaborate effectively with teams, adapt to changing needs, and maintain high standards. Skilled in lease negotiations, maintenance supervision, and tenant relations. Known for reliability, problem-solving, and achieving goals.

Overview

24
24
years of professional experience

Work History

Property Manager

Ashgrove Apartments
09.2023 - Current
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Increased property occupancy rates by effectively marketing available units and conducting thorough tenant screenings.
  • Streamlined rent collection processes, reducing late payments and improving overall revenue generation.
  • Verified income, assets, and expenses, and completed file tracking sheet for each applicant.
  • Monitored tenant behavior and implemented corrective action to maintain order in assigned properties.
  • Coordinated with legal counsel to resolve tenant disputes.
  • Developed comprehensive preventative maintenance programs to prolong the lifespan of building systems and reduce costly emergency repairs.
  • Established strong relationships with local authorities, ensuring prompt attention to code violations or other regulatory matters affecting the property''s operations.
  • Streamlined rent collection processes, significantly reducing late payments.
  • Coordinated with legal counsel to handle eviction processes smoothly and professionally.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.

Asst. Regional Manager

Ressco Mangement
04.2010 - 08.2023
  • Boosted employee morale through regular feedback sessions and opportunities for professional growth.
  • Increased regional sales by developing and executing targeted marketing strategies.
  • Managed a team of sales representatives for optimal productivity and efficiency in the region.
  • Collaborated with other departments to create cohesive business plans that aligned with company objectives.
  • Led efforts towards achieving monthly targets consistently through strategic planning and resource allocation.
  • Fostered strong relationships with key clients, ensuring long-term loyalty to the company.
  • Negotiated contracts with vendors, securing favorable terms for cost savings and timely deliveries of supplies or services.
  • Spearheaded special projects, meeting deadlines and delivering results that exceeded expectations.
  • Developed budgets and financial projections for regional activities, maintaining fiscal responsibility.
  • Improved customer satisfaction rates by implementing responsive protocols addressing concerns quickly and efficiently.
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Generated repeat business through exceptional customer service.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Defined clear targets and objectives and communicated to other team members.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Assisted in organizing and overseeing assignments to drive operational excellence.
  • Successfully managed budgets and allocated resources to maximize productivity and profitability.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Developed detailed plans based on broad guidance and direction.
  • Planned, created, tested and deployed system life cycle methodology to produce high quality systems to meet and exceed customer expectations.

Property Manager / Office Manger

KaVan Real Estate
01.1998 - 03.2010
  • Monitored progress of construction and maintenance projects and notified appropriate individuals of project updates, delays, and schedule changes.
  • Coordinated with janitorial and engineering staff on maintenance and upkeep.
  • Monitored market trends closely, adjusting rental rates accordingly to remain competitive within the regional market landscape.
  • Managed budgetary constraints to maximize profitability while maintaining high-quality living environments for residents.
  • Fostered a sense of community among residents through well-planned social events and activities that encouraged interaction amongst neighbors.
  • Reduced vacancy periods by implementing strategic marketing initiatives targeting specific demographics within the community.
  • Provided ongoing training opportunities for staff, promoting professional growth and fostering a cohesive team environment.
  • Implemented cost-saving measures through efficient resource allocation and vendor negotiations, optimizing property financial performance.
  • Negotiated favorable contract terms with vendors, resulting in reduced operating expenses without compromising on service quality.
  • Updated property management software regularly to optimize efficiency in daily operations such as scheduling maintenance tasks or tracking rent payments received from tenants.
  • Conducted regular property inspections to preemptively identify and address maintenance needs.
  • Enhanced tenant satisfaction by addressing and resolving maintenance issues promptly.
  • Managed budget effectively, ensuring all property expenses were kept within allocated funds.
  • Conducted thorough tenant screenings to ensure reliable and respectful tenant base.
  • Developed comprehensive emergency response plan, improving preparedness for unexpected events.
  • Improved community engagement by organizing tenant appreciation events and feedback sessions.
  • Boosted property occupancy rates through targeted marketing campaigns and personalized property showings.
  • Increased revenue with strategic lease renewal negotiations, focusing on tenant retention.
  • Collected and maintained careful records of rental payments and payment dates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Delivered emergency 24-hour on-call service for tenants on building issues.
  • Responded to Common Area Maintenance (CAM) inquiries.
  • Served as a liaison between upper management and staff members, facilitating open channels of communication to address concerns or issues promptly.
  • Implemented comprehensive training program for new hires, improving their integration into team and productivity.
  • Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
  • Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
  • Handled sensitive employee and client information with utmost confidentiality, maintaining trust and integrity.
  • Improved office operations by automating client correspondence, record tracking and data communications.

Education

Accounting And Business Management

Detroit College of Business
Warren, MI
01-1991

High School Diploma -

Hazel Park High School
Hazel Park
06-1986

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Tenant relations
  • Staff management
  • Leasing and sales
  • Property tours and inspections
  • Eviction procedures
  • Maintenance scheduling
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Financial budgeting and reporting
  • Property management expertise
  • Marketing and advertising
  • Maintenance coordination
  • Preparing property agreements
  • Compliance monitoring
  • Property accountability
  • Building operations
  • Eviction notices
  • Leasing operations
  • Property marketing and promotion
  • Fair housing compliance
  • Work order monitoring
  • Customer relations
  • Administrative leadership
  • Dispute handling
  • Office staffing
  • Schedule coordination
  • Violation resolution
  • Codes compliance
  • Vacancy marketing
  • Financial oversight

Timeline

Property Manager

Ashgrove Apartments
09.2023 - Current

Asst. Regional Manager

Ressco Mangement
04.2010 - 08.2023

Property Manager / Office Manger

KaVan Real Estate
01.1998 - 03.2010

Accounting And Business Management

Detroit College of Business

High School Diploma -

Hazel Park High School

Growth Coach

I trained all new mangers in Mi. that was hired by Elon Management.

I trained them on YARDI, went over what was to do on a daily bases. Showed then how to do move outs and what steps are needed to make sure things were completed and ordered in a timely manner. Went over the WO's & PO's.

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Gwenda MitchellProperty Manager