Gwendalyn Bohannon
Billings
Summary
Skilled team player with strong background in fast paced environments. Works well independently to handle assignments and always ready to go beyond basic duties. Quick leaner with good computer abilities.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Parts Specialist
Pierce Rv Center Of Billings
03.2022 - Current
- Satisfied customers with fast, knowledgeable service for RV product needs.
- Worked with vendors to place new orders, handle shortage and resolve defective parts issues.
- Increased store revenue by cross-selling products and upselling services to customers.
- Ordered parts from various distributors to fulfill demands.
- Identified specific replacement parts to meet customers' needs, making accurate suggestions with confidence.
- Researched RVS and parts via physical catalogs and electronically.
- Assisted Service Writers & technicians in finding appropriate parts promptly.
- Trained and mentored junior employees on regulations, best practices and performance strategies.
- Adhered to company guidelines for performance and compliance.
- Reviewed current processes and procedures and implemented proactive adjustments to maintain quality, proficiency, service and revenue standards.
Store Manager
Sandee's
08.2021 - 03.2022
- Set performance expectations for employees and put in practice improvement plans to reach targets.
- Modify daily systems, processes and training strategies to reverse underperforming store areas.
- Worked on all floor areas; interacting with customers and employees to maximize and expand potentials.
- Establishes customer relationships to generate more business, maintain store profitability and expand brand loyalty and recognition.
- Managed employees, scheduled shifts and determined needed processes to provide an adequate training process.
- Resolved problems, provided open communication and recommenced discipline and terminations.
- Improved customer satisfaction and loyalty by building an atmosphere focused on positive, memorable experiences.
- Recommended and put forth procedural changes to enhance service for our customers.
- Oversaw daily operations with practiced eye, focusing on efficiency, team collaboration and process improvements.
- Ordered inventory weekly to meet our supply and demand.
Assistant Community Manager
Cherry Creek Estates
08.2020 - 07.2021
- Handled all tenant logistics and leases and effectively scheduled appointments, showings, move-ins and move-outs.
- Walked grounds regularly to verify property's appearance and maximize performance with potential Residents.
- Followed up on problems with Residents and coordinated solutions to restore satisfaction and maintain overall happiness.
- Assisted the Community Manager with proactive customer engagement and skilled handling of paperwork.
- Established clear administrative controls and processes to help the team meet the outlined short and long term Community objectives.
- Assisted potential Residents with completing the application process for purchasing a home; gathering and handling needed information, and processing with our Community's Lender.
- Supported company policy's and collaborated with management to develop an effective and positive change.
- Conducted tours to showcase homes for sale within out Community.
- Maintained high standards and consistently complied with policies, budget targets and service management strategies to exceed Resident and Corporate Expectations.
- Reviewed market information and financial targets to evaluate and improve pricing.
Vault Teller
Valley Credit Union
12.2019 - 08.2020
- Checked and recorded identifying numbers or seals on bags of deposits and change shipments to verify accuracy.
- Collaborated effectively with team members to handle daily money handling demands with maximum safety and security.
- Recorded deposits, withdrawals and transfers to keep vault current and accurate.
- Ordered an appropriate supply of cash each week to meet expected Union demands.
- Complied with applicable banking laws and regulations and followed Union security policy's and operational procedures.
- Managed communications between team members, Unions members and needed vendors to keep operations efficient and successful.
- Verified the integrity of currency, checks and money orders to protect members and the Union from fraud.
- Served as first point of contact for members and displayed positive first impressions through friendly and expert customer service.
- Maintained accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancies.
- Collected payments for mortgages, loan balances and public utilities on behalf of the Union's members.
Assistant Store Manager
Sandee's
12.2017 - 09.2019
- Ordered needed inventory weekly to meet our supply and demand.
- Counted tills nightly to gather deposits and balance drawers to maximize company revenue.
- Take fast paced, efficient orders.
- Handle store keys along with safe codes.
- Supported company procedures, including hiring and the complete employee process.
- Monitored team safety and protected employees from harm with strict requirements over equipment use, food handling, chemical handling and other areas of concerns.
- Trained employees how to connect with customers on a personal yet professional level; while while taking fast, efficient orders and independently handle work duties.
- Strictly follow needed steps to prepare fresh foods.
- Handled customer complaints by quickly finding a reasonable solution to keep our customers satisfied.
Assistant Manager
Little Caesars
08.2013 - 12.2017
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within given timeframes.
- Maximized performance by monitoring daily activities and mentoring team members.
- Handled store keys along with store and safe codes.
- Strictly followed steps to prepare fresh foods.
- Review applications alongside the Store Manager for potential employees.
- Take fast paced, efficient orders.
- Tracked labor, sales, inventory and managed operations to minimize returns or over stocking.
- Addressed and resolved customer complaints to maximize customer satisfaction.
- Onboarded new employees with training and new hire documentation.
- Monitored tills and deposit records, increasing accuracy, and reducing discrepancies.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Education
High School Diploma -
Skyview High School
Billings, MT2017
Skills
- Customer relations
- Direct Operations
- Teamwork
- Judgement and Decision Making
- Active Listening
- Optimize team performance
- Multitasking
- Critical thinking
- Time management
- Sales support
Certification
Notary Public, State of Montana
Timeline
Parts Specialist
Pierce Rv Center Of Billings
03.2022 - Current
Store Manager
Sandee's
08.2021 - 03.2022
Assistant Community Manager
Cherry Creek Estates
08.2020 - 07.2021
Vault Teller
Valley Credit Union
12.2019 - 08.2020
Assistant Store Manager
Sandee's
12.2017 - 09.2019
Assistant Manager
Little Caesars
08.2013 - 12.2017
High School Diploma -
Skyview High School
Notary Public, State of Montana
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