Gwendalynn Moore
Alvarado,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Team Leader experienced and dedicated to enhancing employee satisfaction and business success. Diplomatic and friendly with proven commitment to employee training. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Well-qualified Training Specialist adept at planning and implementing onsite training programs. Authoritative and clear communicator with enthusiastic style and insightful approach.
Overview
5
5
years of professional experience
Work History
Operations Training Instructor
ABM
04.2023 - Current
- Enhanced operational efficiency by conducting comprehensive training sessions for employees.
- Improved employee performance and productivity through the development of tailored training programs.
- Increased trainee retention rates by creating engaging and interactive learning environments.
- Developed custom job aids and resources to support ongoing employee development and skillbuilding.
- Collaborated with management to identify specific training needs and develop targeted solutions.
- Evaluated employee progress and provided constructive feedback, promoting continuous improvement and growth.
- Coached team members individually or in groups, enhancing operational proficiency across all levels within the organization.
- Mentored less experienced trainers, sharing best practices and helping them improve their skills.
- Developed a Training Powerpoint regarding Emirates Airlines Clean & Secure procedures.
Bid Coordinator
Tomco Retail Construction
08.2022 - 02.2023
- Worked creatively and analytically in problem-solving environment, internally and with clients.
- Reviewed and approved invoices and payments, verifying accuracy of expenses.
- Collaborated with sales resources and set timeframes for project deliverables in response to requests for proposals.
- Readied and presented cost reports to keep stakeholders informed of job progress.
- Developed and maintained database of cost information to use most up-to-date and relevant data in estimates.
- Negotiated contracts with suppliers and vendors, securing best pricing for materials, labor and equipment.
- Monitored project progress to identify and address changes in project scope or budget.
- Gathered data on materials, labor and equipment costs to determine total costs of projects.
- Researched construction cost trends to stay up-to-date with industry developments and changes.
- Conducted site visits to gather information and data on project locations, infrastructures and conditions.
- Evaluated subcontractor bids to obtain best value for projects.
- Analyzed plans and specifications to identify scope and cost of projects.
- Collaborated with project managers and contractors to obtain necessary information for preparing cost estimates.
Supervisor/ Senior Lead
ABM Aviation
05.2021 - 05.2022
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Promoted high standards through personal example to help each member understand expected behaviors and standards.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Conducted training and mentored team members to promote productivity, accuracy, and commitment to friendly service.
- Mentored and guided employees to foster proper completion of assigned duties.
- Supervised team members to confirm compliance with set procedures and quality requirements.
Guest Service Agent & Housekeeping Dispatch
Wyndham Destinations
04.2019 - 03.2021
- Assisted guests with luggage and provided directions to rooms to enhance customer service.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Maintained neat and orderly front desk and lobby area to uphold hotel standards.
- Took reservations over phone and through email, recording guest information in computer system and verifying details.
- Welcomed guests on arrival, displaying professional and friendly approach.
- Provided guests with information on local attractions, restaurant and transportation services to enhance stay.
- Inputted daily occupancy, room rate and revenue into property management system for updated recordkeeping and accounting.
- Answered hotel phones with professionalism and directed calls appropriately.
- Processed guest check-ins and check-outs following procedures for fast turnover.
- Investigated guest challenges and sources of dissatisfaction to offer timely resolution.
- Streamlined check-in process to decrease wait times and increase customer satisfaction.
- Maintained high level knowledge of all hotel services offered to answer guest questions.
- Communicated problems regarding guest rooms to housekeeping services and maintenance personnel.
- Collaborated with front-of-house and housekeeping departments to facilitate smooth hotel operations.
- Collected room deposits, fees, and payments.
- Recommended hotel services or amenities that guest may find useful.
- Answered guest inquiries and provided information regarding hotel services and amenities.
- Resolved guest complaints and discrepancies in prompt and courteous manner.
Education
High School Diploma -
B.A.M. Private Tutoring Academy
Barrigada, GU06.2018
Skills
- Clerical Support
- Project Scopes
- Cost Savings
- Office Meetings
- Bidding Coordination
- Bid Preparation
- Bid Estimation
- Customer Service and Assistance
- Client Correspondence
- Commercial Projects
- Negotiation and Pricing
- Microsoft Excel
- Building Connected
- Excel
- Networking Events
- Filing Systems
- Staff Training
- Safety Processes
- Overseeing Daily Activities
- Work Planning and Prioritization
- Corrective Actions
- Conflict Resolution
- Guest Accounts
- Account Changes
- Customer Rapport
- Guest Safety
- Guest Services
- Guest Check-In
- Client Relationship Management
- Concierge Assistance
- Cash Register Operations
- Operational Efficiency
- Financial Transactions
- Hotel Reservations
- Team Leadership
- Coaching and Mentoring
- Active Listening
- Organizational Skills
- Train-the-Trainer
- Curriculum Development
- Adaptability
- Performance Assessment
- Quality Assurance
- Training Delivery
- Feedback Analysis
- Continuous Learning
- Learning Management Systems
Timeline
Operations Training Instructor
ABM
04.2023 - Current
Bid Coordinator
Tomco Retail Construction
08.2022 - 02.2023
Supervisor/ Senior Lead
ABM Aviation
05.2021 - 05.2022
Guest Service Agent & Housekeeping Dispatch
Wyndham Destinations
04.2019 - 03.2021
High School Diploma -
B.A.M. Private Tutoring Academy
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