Gwendolina Ephraim
Northfield,VT
Summary
Highly motivated and detailed-oriented candidate passionate about using data to improve business performance and customer experience. Skilled at leveraging data to develop actionable solutions to business challenges and utilizing data mining and data visualization to create meaningful insights.
Overview
4
4
years of professional experience
Work History
Cashier/Food Service Worker
Sodexo Food Service
08.2021 - Current
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
- Stocked, tagged and displayed merchandise as required.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Personal Care Provider
Mayo Healthcare
05.2023 - 08.2023
- Enhanced client satisfaction by providing personalized care and attention to their specific needs.
- Assisted clients with daily living activities, resulting in improved quality of life and independence.
- Managed medications for multiple clients, ensuring proper administration and adherence to prescription schedules.
- Developed strong rapport with clients and families, fostering trust and open communication.
- Maintained accurate records of client progress, documenting changes in health status or needs for medical review.
- Provided emotional support to clients during challenging times, offering a listening ear and compassionate presence.
- Improved client mobility by assisting with transfers between beds, chairs, or other surfaces as needed.
Facilities Worker
Norwich University Cadets
05.2022 - 04.2023
- Enhanced facility safety by conducting regular inspections and addressing potential hazards promptly.
- Streamlined maintenance processes for increased efficiency and reduced downtime.
- Implemented energy-saving initiatives, resulting in significant cost reductions and a more sustainable work environment.
- Collaborated with management to develop and implement policies and procedures for optimal facility operations.
- Maintained cleanliness standards throughout the facility by implementing effective cleaning protocols and overseeing custodial staff performance.
Data Analyst Intern
UNHCR Office
11.2019 - 12.2019
- Streamlined data collection processes by implementing efficient data mining techniques.
- Enhanced data visualization capabilities for better decision-making with the use of advanced BI tools.
- Developed custom algorithms to optimize and automate data analysis processes, resulting in improved efficiency.
- Conducted thorough data validation and cleanup, ensuring accuracy and reliability of datasets used for analysis.
- Assisted management in making informed decisions by presenting clear and concise reports detailing analytical findings.
Education
Bachelor of Science - Nursing
Norwich University
Northfield, VT04.2025
High School Diploma -
Saint Mary's Senior High School
Korle Gonno, Accra (Ghana)06.2019
Skills
- Cash Handling
- Payment Processing
- Customer Assistance
- POS Systems
- Excel Functions
- Data Exports
- Time management
- Adaptive thinking
Languages
English
Native or Bilingual
Akan
Native or Bilingual
Timeline
Personal Care Provider
Mayo Healthcare
05.2023 - 08.2023
Facilities Worker
Norwich University Cadets
05.2022 - 04.2023
Cashier/Food Service Worker
Sodexo Food Service
08.2021 - Current
Data Analyst Intern
UNHCR Office
11.2019 - 12.2019
Bachelor of Science - Nursing
Norwich University
High School Diploma -
Saint Mary's Senior High School
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