Gwendoline Egbe
Woodstock,MD
Summary
Results-driven Pharmacy Manager with expertise in operations management, regulatory compliance, and patient education, committed to enhancing healthcare delivery and team performance. Leads and direct pharmacy operations to protect patients and meet operational targets.
Overview
2
2
Languages
1
1
Certification
27
27
years of professional experience
Work History
Staff Pharmacist
Absolute Care Parmacy
Baltimore, Maryland
10.2024 - Current
- Providing excellent customer service to all members by answering their questions and addressing their concerns with empathy and dignity.
- Dispensed and delivered patient medications to members and help drivers with RX-mile App
- Assisted in daily running of the department and training pharmacy technicians on prescription processing, inventory management and customer service skills.
- Ensured compliance with state laws, regulations and professional standards related to pharmacy practice.
- Utilized pharmaceutical software to manage inventory, process prescriptions, and monitor drug interactions
- Facilitated the implementation of new technologies such as Medicine on time for multi dose compliance packaging into the workflow process.
Pharmacy Manager
Walgreens
Eldersburg, MD
10.2009 - 10.2024
- Solicited medical history information from patients to provide best and most effective medical advice.
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Planned and implemented programs for health care or medical facilities supporting personnel administration and training.
- Maintained high standards for customer service at all times by responding promptly to inquiries and complaints from customers.
- Maintained communication and transparency with governing boards, department heads and medical staff.
- Trained pharmacy interns and newly hired technicians.
- Conducted quarterly reviews of employees' performance against established goals.
- Assessed safety procedures and federal regulations to maintain pharmacy compliance.
- Served as a liaison between pharmacists, physicians, insurance companies and other healthcare providers involved in patient care decisions.
- Secured drugs against theft, loss or mismanagement by setting and enforcing effective procedures.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
- Communicated with patients with compassion while keeping medical information private.
Pharmacy Manager
CVS Pharmacy
Baltimore, MD
06.1999 - 10.2009
- Managed daily operations of the pharmacy, including staffing, scheduling and inventory control.
- Provided training sessions for new staff members on proper handling techniques for medications and equipment use.
- Managed changes in integrated health care delivery systems and technological innovations while keeping focus on quality of care.
- Collaborated with multi-disciplinary staff to improve overall patient care and response times.
- Solicited medical history information from patients to provide best and most effective medical advice.
- Ordered supplies needed for pharmacy and kept tabs on inventory levels.
- Oversaw work activities, performance and service quality of pharmacy staff.
Education
Doctor of Pharmacy - Pharmacy
Shenandoah University
Winchester, VA05-2012
Bachelor of Science - Pharmacy
Texas Southern University
Houston, TX05-1997
Skills
- Wellness Services
- Patient Education and Counseling
- Immunizations
- Operations Management
- Regulatory Requirements
- Training and Mentoring
- Regulatory Compliance
- Medication Dispensing
- Drug Inventory Management
Accomplishments
- Walgreens Champion of Champions Pharmacy customer care Award 2019 District winner
Languages
English
Full Professional
French
Professional
Certification
- Maryland Board of Pharmacy pharmacist License
- Maryland Board of Pharmacy Vaccination license
- CPR certification
Timeline
Staff Pharmacist
Absolute Care Parmacy
10.2024 - Current
Pharmacy Manager
Walgreens
10.2009 - 10.2024
Pharmacy Manager
CVS Pharmacy
06.1999 - 10.2009
Bachelor of Science - Pharmacy
Texas Southern University
Doctor of Pharmacy - Pharmacy
Shenandoah University