Gwendoline A. Tenga

• Provide comprehensive pharmaceutical care to patients which includes processing and accurately dispensing prescription orders, counseling patients regarding prescription medication needs as well as appropriate use of Over-the-Counter medicines
• Maintain confidential information according to HIPPA laws
• Maintain all prescription records including those of controlled substances according to state laws and Federal regulations
• Model, enforce, and provide direction and guidance to Associates on proper customer service approaches and techniques to ensure that customer’s needs and complaints are addressed in a timely manner
• Educate, recommend, and administer appropriate immunizations to patients according to State regulations
• Manage high volume of prescriptions daily while maintaining excellent customer service and attention to detail.
• Managed high volume of prescriptions daily while maintaining excellent customer service and attention to detail.

Achievements

• Duties: Same as above

• Ensured the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance applicable to Federal and State Board of Pharmacy regulations
• Participated in building a profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), and all other ongoing programs as identified
• Provide excellent customer service by assisting customers with medical-related issues and providing healthcare counseling
• Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling

ACHIEVEMENTS
Facilitated a flu clinic in Greensboro NC and actively engaged and motivated our team to engage with patients at store level which led to our team reaching our flu shot goal of 790 by October 31st of 2017.We went on to exceed our goal by 90 shots by the end of the Flu season.

• Under the direction of the District Pharmacy Manager, I was responsible for the financial performance of the pharmacy, and I was also the Pharmacist in charge.
• Partnered with management in developing and implementing initiatives to increase profitability
• Recruited, trained and supervised the pharmacy team
• Participated and promoted team engagement in clinical services such as immunizations and medication therapy management
• Uphold operational standards including performance metrics, safety and compliance
• Managed Pharmacy inventory at acceptable levels to fulfill customer needs
• Maintained security of the pharmacy department
• Ensured the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Reviews and Final Quality Assurance applicable to Federal and State Board of Pharmacy regulations
• Handled and resolved customer issues, complaints and questions to build customer trust and loyalty
• Interacted with physicians to gain additional information about customers and prescriptions to be filled
• Ensured excellent customer service by pharmacy associates
• Provided leadership and development for associates by communicating career opportunities and providing regular performance feedback
• Maintained reports for controlled, outdated, recalled medications, prescriptions and customer files
• Complied with all federal and state laws and regulations
• Prioritized pharmacy department tasks and followed through to ensure all tasks were completed in a timely manner

Achievements

Under my Management my team was first in our district to reach its flu shot goal of 300 in fiscal year 2014.

For 3 consecutive years between 2014 and 2016 I was awarded the,' Favorite Pharmacist of the year award.

Every year I facilitated at least 5 Flu Clinics.

90% completion rate of all Outcomes and MIRIXA medication therapy management cases assigned to our store under my Supervision.

We had a very successful Medication Synchronization Program which led to higher levels of medication adherence among our patients.

• I ensured the accuracy and appropriateness of all prescriptions filled by completing Drug Utilization Review and Final Quality Assurance, applicable to state and federal Board of Pharmacy regulations
• I participated in building a profitable business and script growth through recommended clinical programs including appropriate immunization and when available MTM (Medication Therapy Management), and all other ongoing programs as identified
• Provided excellent customer service by assisting customers with medical-related issues and providing healthcare counseling
• Supervised the work completed by Pharmacy Technicians and support staff while on duty