Gwendoly Parabaviz
Toronto
Summary
Experienced server with a strong background in fine dining service, restaurant management, and customer experience. Skilled in team leadership and creating memorable dining experiences. Passionate about delivering top-tier service in fast-paced, high-end restaurant environments
Overview
23
23
years of professional experience
1
1
Certification
Work History
Server
TERRONI
01.2011 - Current
- Maintained a pristine environment by preparing tables to meet high fine dining standards
- Managed guests orders and curated experiences using advanced POS system
- Provided wine knowledge with customers and assisted with wine pairing selection
- Presented, opened, decanted and poured premium wines
- Assisted table support team with stocking service areas and ensured turnover of tables
- Coordinated with kitchen to synchronize service timing
Manager
Sud Forno
01.2017 - 01.2018
- Documented and resolved guest and employee concerns with a focus on professional service recovery
- Managed team members of 30 employees: hires, schedules, training, submitted payroll and tips, evaluations and terminations
- Assisted in conducting monthly staff meetings
- Liaised with chefs to ensure food production for Service and planned to meet business and guests requirements
- Managed daily catering operations, ensuring each event was executed with meticulous attention to detail
- Provided real-time coaching and feedback to staff
- Produced and balanced daily and weekly sales reports to assess and coordinate staff
Server and bartender
Caffe La Gaffe
01.2002 - 01.2011
- Served as Head Server, leading the floor team and setting exemplary service standards
- Introduced staff to a training program for new servers, ensuring seamless integration and consistency
- Ensured servers have performed end-of-night duties accurately
- Provided knowledge of food that needs to be carefully prepared for customers with certain dietary restrictions and/or food allergies
- Evaluated and simplified procedures to generate a more efficient workflow
- Crafted a wide variety of cocktails and beverages, ensuring consistency and quality
Education
Certificates - Intro to Microcomputers, General arts and sciences academic English
George Brown
01.2023
Skills
- Fine Dining Service and Wine Knowledge
- Leadership and Staff Training
- Customer Experience and Guest Relations
- Proactive Planning
- Time Management and Multitasking
- Collaboration & Teamwork
- Problem-Solving and Conflict Resolution
- POS Restaurant System
- Microsoft Excel
Certification
- Smart Serve
- Ontario Humans Rights Code
- Accessibility for Ontarians with Disabilities Act (AODA)
- Integrated Accessibility Standards Regulations
- Supervisor Health and Safety
- WHMIS Training
Timeline
Manager
Sud Forno
01.2017 - 01.2018
Server
TERRONI
01.2011 - Current
Server and bartender
Caffe La Gaffe
01.2002 - 01.2011
Certificates - Intro to Microcomputers, General arts and sciences academic English
George Brown
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