Gwendolyn Abrams

Ensure appropriate coverage and scheduling of front desk; stepping in to assist during heavy volume or front desk staff absences. Oversee the work of students assigned to the front desk to ensure adequate and appropriate customer service. Provide training and directions as necessary. Identify methods and tools to allow for more inquiry resolution at the front desk, minimizing the numbers of inquiries needing to be forwarded to functional teams. Professional and people-oriented individual with over 15 years’ experience in providing expertise as a HR Generalist and Benefit Administration. Conduct internal investigations of escalated employee concerns and complaints. Conducts new employee orientations on-site to ensure employees gain and understanding of benefit plans, policies, and procedures. Provide day-to-day advice and guidance to employees and leadership on a wide range of employee relations matters. Plan and conduct new employee orientation. Oversee information system and Considering the relative costs and benefits of potential actions to choose the most appropriate one. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Conscientious and compassionate human resources professional with drive for helping employers recruit, develop and retain qualified candidates. Skilled at partnering with management teams to build employee-centric cultures promoting positive morale and optimizing productivity. Motivating and positive with excellent interpersonal, coaching and communication skills.