Gwendolyn Albin
CORYDON,IN
Summary
Detail-oriented Circulation Desk Assistant with 8 years of experience. Successful at answering customer questions and helping maintain organizational systems. Committed to streamlining library systems and monitoring book quality. Responsible Circulation Desk Assistant performing material check-in and check-out procedures successfully for past 8 years. Customer-facing responsibilities included material maintenance, fine collection and member registration. Additional expertise extends to mail organization and technology training.
Overview
15
15
years of professional experience
Work History
Circulation Assistant
Harrison County Public Library
09.2011 - 01.2020
- Assisted staff with special projects and library event preparation.
- Checked library materials in and out of library.
- Answered telephone and offered general information in response to inquiries.
- Maintained condition of library shelves and study areas.
- Answered questions from customers and staff.
- Sorted incoming and outgoing mail.
- Delivered excellent guest services by answering inquiries from visitors.
- Organized shelves when patrons returned books.
- Set up library displays with new and promoted books.
- Referred customers to appropriate [Type] departments or personnel.
- Helped library patrons by providing directional information.
CS5
Workforce Development Department
10.2004 - 06.2011
- Leveraged sales expertise to promote products and capitalize on upsell opportunities.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Responded to customer requests for products, services, and company information.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Provided primary customer support to internal and external customers.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Updated account information to maintain customer records.
- Tracked customer service cases and updated service software with customer information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Processed customer service orders promptly to increase customer satisfaction.
Education
High School Diploma -
North Harrison High School
Ramsey, IN05.1975
Skills
- Library organization
- Book display creation
- Fee payment processing
- Database Management
- Guest services
- Shelving and organization
- Catalogue and sort procedures
- Circulation procedures
Timeline
Circulation Assistant
Harrison County Public Library
09.2011 - 01.2020
CS5
Workforce Development Department
10.2004 - 06.2011
High School Diploma -
North Harrison High School
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