Gwendolyn Austin
Summary
Dynamic professional with extensive experience at Clean Spark, excelling in data analysis and project coordination. Proven ability to enhance operational efficiency and ensure safety compliance. Strong analytical skills combined with exceptional communication foster effective teamwork and drive successful outcomes in high-pressure environments. Committed to delivering quality results and improving processes.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Data Mining Tech
Clean Spark
05.2023 - 12.2024
- Monitoring and testing, including feasibility; using instruments and equipment, take samples and readings as required; conducting surveys at specified locations; drafting maps, drawings, designs and databases; feasibility assessments, taking into account specified criteria; assist with project proposals, design layout and pick-up of drill/blast and digging areas; assist other team members as and when required; ensure that the highest level of quality is consistently maintained; help to minimize downtime and wastage; complete all safety requirements, including for applicable equipment and machinery; maintain accurate data/records/documentation assist with specified projects to ensure smooth operations; assist with ensuring that tasks adhere to all aspects of safety issues, including equipment; assist with improving working operations and safety; immediately report problems/failures that may impact on the team or the company to Line Manager.
Claim Adjuster – Disability
Claim Crusher LLC
09.2022 - 02.2023
- Investigating, evaluating, and settling disability insurance claims by reviewing medical documentation, verifying eligibility, and determining appropriate payout amounts based on policy terms, while maintaining excellent customer service with claimants and providers, often requiring knowledge of state disability laws and regulations. Handling claims, assessing property damage, and managing auto insurance claims. Responsibilities also include working closely with Claimants, Insureds/Policyholders, Managing General Agents, Wholesalers, Brokers, Carriers, and other stakeholders to ensure efficient claims processing.
Security Guard
ADT Security
05.2021 - 12.2022
- Secure premises and personnel by patrolling property; monitoring surveillance equipment; inspecting buildings, equipment, and access points; permitting entry; Obtain help by sounding alarms; Prevent losses and damage by reporting irregularities, informing violators of policy and procedures; restraining trespassers; Complete reports by recording observations, information, occurrences, and surveillance activities; interviewing witnesses; obtaining signatures; Maintain environment by monitoring and setting building and equipment controls; Maintain organization's stability and reputation by complying with legal requirements; Ensure operation of security equipment and surveillance cameras by completing preventive maintenance requirements; following manufacturer's instructions; troubleshooting malfunctions; calling for repairs; evaluating new equipment and techniques; Contribute to security team effort by accomplishing related results as needed; Ensure the security, safety, and well-being of all personnel, visitors, and the premises; Provide excellent customer service; Adhere to all company service and operating standards.
Inside Sales Representative
D-Tools Software
08.2018 - 03.2020
- Follow up on inquiries generated through existing web and marketing programs; Prospect, develop opportunities, prepare appropriate documentation and close sales; Work closely with the Sales Engineering team to qualify prospects, answer technical questions and conduct product demonstrations; When appropriate, work closely with colleagues in Engineering, Services and Marketing in a team effort to maximize the solution and the corresponding sale; Maintain detailed records of calls and information requests sent in Sales database; Expand knowledge of industry as well as the competitive posture of the company; Assist in the development of sales training material; Assist Company in conveying customer needs to the team (Product Managers and Engineering) to ensure our long-term competitive edge.
Mechanical Claims Auditor
Total Warranty Services
02.2012 - 07.2018
- Warranty Claims Auditor correspond with dealerships regarding audit processes, findings, and best practices to improve dealership operations; Prepare and present complex audit reports using a variety of tools and resources; Provide internal customer support to Dealer Support Reps, Warranty Parts Inspectors and all other internal services as required; Adjudicate standard warranty claims on a regular basis to remain familiar with all claim aspects; Additional duties as required by the needs of the department or company; Responsible for the proper usage of, awareness of, and compliance with Information Technology security policies; Review dealership audit results and make recommendations to Dealer Services and Legal regarding penalties, probation, or terminations; Manage the warranty and registration audit process for North American dealers through extensive data analysis.
IT Bookkeeper/Office Manager
Mascara Law Firm
07.2007 - 01.2012
- Perform all bookkeeping functions; Performs all client billing functions and other accounts receivable functions; Pay vendor bills and manage accounts payable; Perform all data entry of cash receipts and client costs in billing and accounting systems; Handle Insurance claims and Liability; Assist with Workers comp cases; Perform all data entry of cash receipts and disbursement; Process credit card transactions; Reconcile bank statements; Provide all required financial reports to the firm owner on a monthly basis.
Education
Master of Science - Sports Management
American Public University
03.2012
Bachelor of Science - Human Services, Business Management
University of Phoenix
10.2009
Skills
- Energetic, hardworking with a professional attitude
- Data analysis
- Database management
- Survey design
- Claims processing
- Customer relationship management
- Safety compliance
- Technical documentation
- Property damage assessment
- Risk evaluation
- Problem solving
- Team collaboration
- Project coordination
- IT troubleshooting
- Quality control guidelines
- Claims Handling and Auto Claims experience
- Insurance and Insurance Claims knowledge
- Property Damage assessment skills
- Strong analytical and problem-solving abilities
- Excellent communication and interpersonal skills
- Ability to work effectively in a team environment
- Previous experience in excess & surplus or specialty lines is a plus
- Ability to organize and prioritize administrative workload to ensure deadlines are met; the ability to handle multiple priorities/multitasking
- Detail-oriented, innovative and creative thinker; Analyze, and interpret massive amounts of data, compensation planning and benchmarking software solutions provider Payscalecom Computer proficiency
- Microsoft Word, Power Point Presentation, Access and Excel; Experience with Constant Contact program, Adobe Acrobat, Photoshop, SAP and QuickBooks Experience in Adobe Suite, MLS, Point & Photoshop
- Customer Retention skills; Strong Cold Calling skills; Collecting CRM data; Salesforce experience; Statistical analysis and Field Service input; Create marketing materials; maintain website
- Payroll and Benefit administration services
- Analytic and problem-solving skills; effective written and verbal communication skills; Project Management; Staff, Team Coordination and Supervision
- Accounting/Billing (Direct Pay and Third-Party Billing); Leadership and problem-solving experience
- Self-Management, follow things through to the end, demonstrate the ability to work well with others as well as work on projects independently
Certification
- Florida Resident Public Adjuster Apprentice License (T31-20)
- November 2015 to November 2016
Timeline
Data Mining Tech
Clean Spark
05.2023 - 12.2024
Claim Adjuster – Disability
Claim Crusher LLC
09.2022 - 02.2023
Security Guard
ADT Security
05.2021 - 12.2022
Inside Sales Representative
D-Tools Software
08.2018 - 03.2020
Mechanical Claims Auditor
Total Warranty Services
02.2012 - 07.2018
IT Bookkeeper/Office Manager
Mascara Law Firm
07.2007 - 01.2012
Master of Science - Sports Management
American Public University
Bachelor of Science - Human Services, Business Management
University of Phoenix
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