Gwen Bacote-Kollock
Charlotte,NC
Summary
Multi-talented Payroll Specialist with a quality-driven and disciplined approach to completing payroll and all tasks assigned. Decisive leader, strategic planner and complex problem-solver with over 30 + years of payroll and data entry experience. Pursuing new professional challenges with a growth-oriented company.
Overview
30
30
years of professional experience
Work History
Termination Specialist
TriNet
, SC
10.2013 - Current
- Process final pay for employees.
- Handled 5-7 calls per day to address customer inquiries and concerns
- Used Microsoft Word and other software tools to create documents and other communications
- Worked flexible hours; night, weekend, and holiday shifts
- Actively listened to customers' requests, confirming full understanding before addressing concerns
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment
- Developed and maintained courteous and effective working relationships
- Collaborated with [department or management] to achieve [result
- Maintained excellent attendance record, consistently arriving to work on time
Guess Services Assistant
Target
Charlotte, NC
05.2010 - 02.2013
- Complete scheduling for cashiers
- Bank lanes
- Manage cash office
- Train, coach and develop employees
- Resolve guest concerns in positive and helpful manner
- Manage front line.
- Used critical thinking to break down problems, evaluate solutions and make decisions
- Managed team of 15-20 employees, overseeing hiring, training, and professional growth of employees
- Maintained excellent attendance record, consistently arriving to work on time
- Developed and maintained courteous and effective working relationships
- Successfully maintain clean, valid driver's license and access to reliable transportation
- Resolved problems, improved operations and provided exceptional service
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Carried out day-day-day duties accurately and efficiently
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Served customers and followed outlined steps of service
- Offered friendly and efficient service to customers, handled challenging situations with ease
- Used Microsoft Word and other software tools to create documents and other communications
Seasonal Cashier
Target
Charlotte, NC
10.2009 - 01.2010
- 52Deliver fast and friendly service to guest
- Cross-trained and work in other areas of store
- Maintained balanced cash drawer.
- Maintained cash drawer of $250 or more per shift
- Restocked and organized merchandise in front lanes
Accounts Payable Specialist
Carolinas HealthCare System
Charlotte, NC
06.2006 - 03.2008
- Processed bills sent in to be paid by hospital
- Set-up new vendor accounts
- Maintained twenty accounts daily
- Worked six line switchboard
- Completed various other duties as assigned.
- Used Salesforce, oracle, microsoft, koronos, etc to accurately manage over 15 years accounts worth millions of dollars
- Handled hundreds of employee payroll and other day-to-day financial transactions while maintaining long-term goals
- Streamlined productivity by decreasing time-wasting tasks and helping supervisors
- Completed bi-weekly payroll for company employees
Payroll Specialist
Carolina HealthCare System
Charlotte, NC
08.1994 - 06.2006
- Processed payroll for two off-site facilities for Carolina Health Care System (CHS) faculty
- Set-up direct deposits for employees
- Processed adjustments to faculty checks
- Processed and balanced journal entries
- Answered employee phone call inquiries
- Completed various other duties as assigned.
- Reviewed time records for hundreds of employees to verify accuracy of information
- Verified and submitted timekeeping information for accurate and efficient payroll processing
- Performed calculations in overtime, vacation and sick hours to provide accurate data to payroll processing database
- Managed payroll data entry and processing for 50+]employees to comply with predetermined company guidelines
Data Entry Clerk
Barclays American Mortgage
Charlotte, NC
06.1990 - 08.1994
- Entered information from processed insurance claims.
- Supported multiple departments with special projects
- Managed 50+ data files across numerous systems to provide numerous departments with real-time information
- Sorted documents and maintained organized filing process
- Entered numerical data into databases with speed and accuracy using 10-key pad
- Scanned documents and saved in database to keep records of essential organizational information
- Applied data entry knowledge skills to resolve indecipherable or garbled messages
Data Entry Clerk
American Red Cross
Charlotte, NC
07.1989 - 06.1990
- Scanned documents and saved in database to keep records of essential organizational information.
- Entered numerical data into databases with speed and accuracy using 10-key pad.
- Sorted documents and maintained organized filing process.
- Supported multiple departments with special projects.
- Applied data entry knowledge skills to resolve indecipherable or garbled messages.
Education
High School Diploma -
South Mecklenburg High School
Charlotte, NC06.1988
Skills
- HVAC systems
- System installations
- Expert in Microsoft, Oracle, Windows, Kornos
- Manual dexterity
Timeline
Termination Specialist
TriNet
10.2013 - Current
Guess Services Assistant
Target
05.2010 - 02.2013
Seasonal Cashier
Target
10.2009 - 01.2010
Accounts Payable Specialist
Carolinas HealthCare System
06.2006 - 03.2008
Payroll Specialist
Carolina HealthCare System
08.1994 - 06.2006
Data Entry Clerk
Barclays American Mortgage
06.1990 - 08.1994
Data Entry Clerk
American Red Cross
07.1989 - 06.1990
High School Diploma -
South Mecklenburg High School
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