Gwendolyn Balmer

• Provided on-the-job training to new staff members.
• Assigned tasks to team members based on their strengths and skill sets.
• Monitored staff performance to ensure quality standards were met.
• Resolved customer complaints in a timely manner.
• Maintained accurate records of daily transactions and deposits.
• Developed strategies for improving operational efficiency and customer service levels.
• Coordinated with other departments to ensure smooth workflow between shifts.
• Created work schedules for staff while adhering to labor laws and budget constraints.
• Communicated clearly with employees regarding job duties, expectations, and policies.
• Investigated accidents or incidents occurring during shift hours.
• Collaborated with management to plan special events or promotions.
• Served as a role model for other employees by demonstrating professional behavior at all times.
• Provided feedback to employees regarding their performance in order to improve productivity.
• Identified areas of improvement within the department and implemented necessary changes.
• Addressed any issues that arose during the shift in a proactive manner.
• Assisted customers with product selection when needed.
• Enforced company policies fairly while maintaining an open door policy for staff concerns.
• Completed opening and closing duties to facilitate business operations.
• Assisted upper management with daily operations to meet standards of service and quality.
• Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
• Planned and managed resources to consistently meet production, quality and cost goals.
• Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork.
• Recruited, hired and mentored new team members, working closely with human resources department.

• Assisted visitors with directions and general information about the area.
• Greeted guests upon arrival and provided them with necessary safety instructions.
• Explained exhibits in a clear, concise manner to ensure understanding by all visitors.
• Developed new tour routes to keep things fresh and exciting for repeat visitors.
• Coordinated with other staff members when needed in order to provide visitors with an exceptional experience.
• Created interactive activities for kids such as scavenger hunts or art projects.
• Provided detailed information to tourists about local attractions and points of interest.
• Organized and conducted daily tours for groups.
• Maintained a positive attitude and enthusiasm when interacting with guests.
• Assisted in the preparation of tour materials including informational handouts, maps, brochures and other documents.
• Managed bookings, reservations and payments for tours.
• Conducted research on new destinations or attractions to add to the existing itinerary.
• Adhered to company policies and procedures when dealing with guest complaints or inquiries.
• Developed relationships with vendors such as hotels, restaurants and transportation providers in order to secure discounts for customers.
• Created customized tour packages according to customer preferences.
• Responded promptly to emails from potential customers inquiring about available tours.
• Coordinated activities between multiple departments within the organization.
• Maintained knowledge of current events related to tourist locations in order to better inform visitors prior to their arrival.
• Inspected vehicles before each trip departure in order to ensure they were safe for use during the tour.
• Displayed strong public speaking and communication skills to facilitate high quality guest tours.

• Supervised and trained baristas to ensure adherence to company policies and procedures.
• Demonstrated exceptional customer service skills, resolving customer complaints in a professional manner.
• Collaborated with management team to develop new strategies for increasing sales and profits.
• Maintained accurate records of daily transactions, including cash register operations, sales and inventory levels.
• Ordered supplies, equipment and ingredients as needed.
• Ensured that all beverages were prepared according to recipes and presented in an attractive manner.
• Performed regular maintenance on coffee machines, grinder, espresso makers and other related equipment.
• Provided coaching and feedback to staff members regarding performance expectations.

• Greeted guests and provided menus.
• Assisted in training new servers.
• Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
• Took orders from customers accurately and in a timely manner.
• Monitored dining room for cleanliness and proper set-up at all times.
• Responded efficiently to guest inquiries and complaints in a professional manner.
• Ensured that each guest was served courteously, quickly, and efficiently.
• Performed opening and closing duties such as setting up the dining area, restocking supplies..
• Collaborated with other restaurant staff members to ensure efficient operations within the restaurant environment.
• Conducted regular inventory checks to maintain adequate levels of necessary supplies.
• Operated POS terminals to input orders, split bills and calculate totals.
• Checked with customers to determine satisfaction with meals, promptly taking action to correct problems.
• Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.

• Provided instruction to clients on proper rock climbing techniques and safety protocols.
• Developed individualized lesson plans for each client based on skill level and experience.
• Maintained accurate records of student progress, attendance, and evaluations.
• Assisted students in the selection of proper equipment and gear.
• Demonstrated various climbing techniques to clients.
• Instructed individuals and groups in the use of specialized outdoor rock climbing equipment.
• Organized group outings to local rock climbing sites.
• Conducted daily inspections of ropes, harnesses, helmets, carabiners, slings, anchors. prior to each climb.
• Assessed student's abilities during rock climbing sessions and provided feedback accordingly.
• Taught advanced classes for experienced climbers looking to improve their skillset.
• Attended training seminars periodically to stay up-to-date with industry standards and best practices.

In charge of the deployment of employees on the floor, running the work flow and identifying bottle necks, assisting disgruntled customers, answering the phone, ordering product for the store and monitoring food/beverage quality control.
Also, making beverages/food and training new employees.

• Provided on-the-job training to new staff members.
• Conducted weekly inventory of supplies, equipment, and food items.
• Assigned tasks to team members based on their strengths and skill sets.
• Resolved customer complaints in a timely manner.
• Performed cash handling duties such as counting money, balancing registers, and preparing bank deposits.
• Completed opening and closing duties to facilitate business operations.