Gwendolyn Belvin
Summary
Seeking a position with a growing company that will allow me to fully utilize my knowledge and skills, where I can contribute in positive ways.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Lead Cashier
Pilot Travel Centers
04.2022 - 09.2023
- Trained, mentored, and supervised new cashiers with positive and encouraging techniques.
- Helped management, develop employee improvement plans and motivate team members to continually improve.
- Helped customers complete purchases, locate items, and join reward programs.
- Set and assign employee schedules to fulfill gaps based on expected customer demands.
- Processed refunds and exchanges in accordance with company policy, opened and closed registers.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Assisted with Subway, Prep, Cook, Cleaned, followed safety and sanitation policies.
- Assisted with maintenance; cleaning restrooms/showers, laundry, stocked coolers and performed daily walks of the outside maintenance.
ADMINISTRATIVE CASHIER
Roberts Truck Center
05.2022 - 09.2023
- Consistently provided courteous interactions with customers while assisting them with their inquiries or needs
- Efficiently managed daily balancing of cash drawer, checks, credit cards, made daily deposits for end-of-day report preparation
- Ensured compliance with company policies, procedures and regulations related to cash handling
- Resolved customer complaints in a timely manner while maintaining a professional attitude
- Screening phone calls and routing callers to the appropriate party
- Assisted with HR and payroll responsibilities
- Created, maintained, and entered information into databases.
OFFICE ADMINISTRATOR
No Credit Ck, LLC
07.2019 - 05.2021
- Maintained company records by entering accounts payable, accounts receivable, invoices and expense reimbursements
- Processed weekly payroll for salaried and hourly employees including commissions, bonus, time of
- Processed and received customer payments, Daily Deposits and ran errands to bank etc
- Notified customers of delinquent accounts with attempt to collect outstanding amounts, possibly recovery
- Helped with Sales over the phone and in person, closed contracts when needed
- Reviewed purchase documents and company receipts for reconciliation with statements
- Set up new Investors, made the promissory notes, and paid them on a monthly basis.
PAYROLL/HUMAN RESOURCES
National Truck Funding, LLC
07.2009 - 03.2019
- Performed morning reconciliation for multiple company accounts
- Prepared and processed payroll for 80+ employees
- Issued payroll-related payments including child support, garnishments, tax levies and various employee deductions
- Resolved employee & supervisor payroll questions, discrepancies and errors by investigating, analyzing information
- Process background checks and entered I9 information for new hires in E verify
- Followed all policies and procedures as outlined by the company
- Experience in using Stang agencies, major payroll vendors such as ADP and Paychex
- Entered and maintained confidential records, including new hires, terminations and changes.
Education
OFFICE TECHNOLOGY PROGRAM/BUSINESS ADMINISTRATION -
MS Gulf Coast Community College
Gulfport, MS05.1999
Skills
- Microsoft Office
- Customer Service
- Payroll Preparation
- Quickbooks
- Bookkeeping Operations
- Cash Reconciliation
- Accounting Procedures
- Data Entry
- Point of Sale Operation
- Cash Handling and Management
- Team Leadership
Certification
CPR Certified-Heart saver First Aid Program
References
References available upon request
Timeline
ADMINISTRATIVE CASHIER
Roberts Truck Center
05.2022 - 09.2023
Lead Cashier
Pilot Travel Centers
04.2022 - 09.2023
OFFICE ADMINISTRATOR
No Credit Ck, LLC
07.2019 - 05.2021
PAYROLL/HUMAN RESOURCES
National Truck Funding, LLC
07.2009 - 03.2019
OFFICE TECHNOLOGY PROGRAM/BUSINESS ADMINISTRATION -
MS Gulf Coast Community College
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