GWENDOLYN BOWMAN
Salisbury,USA
Summary
Experienced professional shift supervisor with a proven track record of strong leadership skills and a focus on fostering team collaboration. Adept at managing daily operations, resolving conflicts, and ensuring high performance standards are met. Recognized for adaptability and consistently delivering results in fast-paced environments. Strong organizational abilities and effective communication skills dedicated to creating a productive and positive workplace environment.
Overview
30
30
years of professional experience
Work History
Shift Lead
Banfield Animal Hospital
05.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
- Increased shift productivity by setting clear expectations and providing consistent guidance on job responsibilities.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
- Supported upper management during critical decision-making processes by providing valuable insights based on firsthand experiences from shift operations.
- Served as a reliable point-of-contact for upper management when needed, effectively communicating any issues or successes from daily operations.
- Resolved conflicts between team members in a professional manner, preserving strong working relationships in the process.
- Optimized scheduling to ensure adequate staffing during peak hours, improving service delivery.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
- Learned and adapted quickly to new technology and software applications.
- Conducted regular team meetings to discuss targets and strategies, keeping everyone aligned with goals.
- Troubleshot equipment to reduce service calls and downtime.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Receptionist
South Ridge Veterinary Hospital
01.1995 - 05.2019
- Recommended and helped customers select merchandise based on their needs
- Exercises sound judgment in issuing credits and making exceptions to customer policies to maintain high levels of customer satisfaction
- Trained new employees on company customer service policies and service level standards
- Received and processed cash and credit payments for in-store purchases
- Opened and closed the store, including counting cash, opening and closing cash registers and creating staff assignments
- Maintained friendly and professional customer interactions
- Shared product knowledge with customers while making personal recommendations
- Worked as a team member to provide the highest level of service to customers
- Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled cash transactions and maintained sales and payments records accurately.
Education
BACIIELOR 0F SCIENCE - ACCOUNTING
UNC-Charlotte
Charlotte, NC01.2009
HIGH SCHOOL DIPLOMA -
South Rowan H.S.
Salisbury, NC01.1994
Skills
- Customer service focus
- Problem-Solving
- Strong verbal and written communication
- Multitasking Abilities
- Team building
- Detail-oriented
- Deadline-oriented
- Complex problem solving
- Goal Setting and Tracking
- Motivational Leadership
Timeline
Shift Lead
Banfield Animal Hospital
05.2019 - Current
Receptionist
South Ridge Veterinary Hospital
01.1995 - 05.2019
HIGH SCHOOL DIPLOMA -
South Rowan H.S.
BACIIELOR 0F SCIENCE - ACCOUNTING
UNC-Charlotte
Similar Profiles
Erica JohnsonErica Johnson
Customer Service Coordinator at Banfield Animal HospitalCustomer Service Coordinator at Banfield Animal Hospital
Peyton TownesPeyton Townes
Veterinary Assistant at Banfield Animal HospitalVeterinary Assistant at Banfield Animal Hospital
Angela WrightAngela Wright
Veterinary Assistant at Banfield Animal HospitalVeterinary Assistant at Banfield Animal Hospital