Gwendolyn Brent
Cedar Falls
Summary
Proven professional with a track record of exceeding service standards at Willis Automotive, adept in conflict resolution and critical thinking. Demonstrated ability to enhance customer satisfaction and increase sales through excellent communication and strategic upselling. Skilled in utilizing empathy and problem-solving skills to build strong client relationships and improve business outcomes.
Overview
1
1
year of professional experience
Work History
Smoke O's
Alex Murshed
07.2024 - Current
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Answered questions about store policies and addressed customer concerns.
- Stocked, tagged and displayed merchandise as required.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Willis Auto
Willis Automotive
12.2023 - 10.2024
- Responded to customer requests for products, services, and company information.
- Maintained up-to-date knowledge of product and service changes.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Promptly responded to inquiries and requests from prospective customers.
- Exhibited high energy and professionalism when dealing with clients and staff.
Pump Haus
Pump Haus
12.2023 - 07.2024
- Used cash registers and credit card machines to cash out customers.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Increased sales significantly by upselling higher-end products to customers.
Education
High School Diploma -
Urbandale High School
Urbandale, IA03-2023
Skills
- Critical thinking
- Conflict resolution
- Problem resolution
- Excellent communication
- Good Telephone Etiquette
- Planning
Timeline
Smoke O's
Alex Murshed
07.2024 - Current
Willis Auto
Willis Automotive
12.2023 - 10.2024
Pump Haus
Pump Haus
12.2023 - 07.2024
High School Diploma -
Urbandale High School
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