Gwendolyn Burkhalter
Stockbridge
Summary
Cheerful and upbeat professional with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues.
Overview
21
21
years of professional experience
4
4
Certifications
Work History
Home Health Aide
Ellis HealthCare Services
Conyers
06.2024 - Current
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to nursing staff.
- Provided companionship and emotional support to enhance client well-being.
- Administered prescribed medications according to care plans.
- Maintained accurate records of client care and observations.
- Ensured a clean and safe environment for clients at home.
- Educated families on caregiving techniques and resources available through services.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Maintained clean and well-organized environment for client happiness and safety.
Home Health Aide
Home Nurse
Griffin
11.2021 - 11.2025
- Assisted clients with daily living activities and personal hygiene.
- Monitored client health and reported changes to nursing staff.
- Provided companionship and emotional support to enhance client well-being.
- Administered prescribed medications according to care plans.
- Maintained accurate records of client care and observations.
- Ensured a clean and safe environment for clients at home.
- Educated families on caregiving techniques and resources available through services.
- Cared for patients by assisting with personal hygiene tasks and completing basic household chores.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted clients with bathing, dressing, and incontinence care.
- Helped clients stay happy and healthy by providing mental and emotional support.
Courier
Courier Express
Marietta
08.2023 - 02.2024
- Managed inventory of parcels and maintained accurate delivery logs.
- Communicated with customers regarding delivery status and schedule changes.
- Coordinated with dispatch to optimize routes for timely deliveries.
- Ensured package security during transport and upon delivery to clients.
- Followed safety protocols when loading, unloading, driving, and delivering items.
- Ensured all packages were properly labeled and sealed.
- Delivered packages efficiently to various locations within designated routes.
Utility/Dishwasher
Sodexo Live!
East Point
03.2023 - 12.2023
- Operated commercial dishwashing equipment in fast-paced kitchen environment.
- Maintained cleanliness of dishes, utensils, and kitchenware throughout shifts.
- Collaborated with kitchen staff to ensure timely dish availability for service.
- Managed waste disposal and recycling processes effectively during operations.
- Assisted in organizing and restocking clean dishes and supplies efficiently.
- Followed sanitation guidelines to uphold health and safety standards consistently.
- Trained new team members on dishwashing procedures and equipment usage.
- Removed garbage and trash to designated disposal areas in accordance with health regulations.
Counter/Sorter
Alsco Linen
Doraville
09.2022 - 12.2022
- Sorted linen items based on type and size for efficient processing.
- Operated sorting machines to enhance workflow and maintain quality standards.
- Maintained cleanliness in the sorting area to ensure a safe working environment.
- Inspected items for damages before sorting to uphold quality assurance protocols.
- Trained new employees on proper sorting techniques and equipment usage.
- Inspected materials and sorted items into piles or in containers according to type, size, condition, coloring or grade.
Cashier/Customer Service
Airport Retail Management
Atlanta
04.2017 - 02.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product selections and answered inquiries promptly.
- Maintained cleanliness and organization of the retail space consistently.
- Collaborated with team members to ensure smooth daily operations.
- Managed cash drawer and balanced receipts at the end of shifts.
- Handled customer complaints professionally and resolved issues promptly.
- Monitored stock levels and communicated needs to management effectively.
- Provided training support to new cashiers on procedures and systems.
- Accepted cash and credit card payments, issued receipts and provided change.
Child Care Assistant
Skyline Christian Academy
Ellenwood
11.2004 - 06.2006
- Assisted teachers in daily classroom activities and lesson preparations.
- Supervised children during playtime and organized recreational activities.
- Communicated with parents about child progress and classroom events.
- Maintained a clean and safe learning environment for all students.
- Supported students with special needs by providing individualized attention.
- Collaborated with staff to plan and execute educational programs.
- Organized materials and resources for various classroom projects and lessons.
- Provided safe, nurturing and stimulating environment for children.
- Observed and monitored the safety of all children in care.
- Assisted in meal preparation including preparing snacks and drinks.
Education
Dental Assistant - Vocational-Technical Education
United Education Institute
Morrow, GA05.2011
Business Technology - Business
Turner Job Corps
Albany, GA10.2007
High School Diploma -
Covington High School
Covington, LA05.2002
Skills
- Assisting with daily living
- Medication administration
- Client health monitoring
- Personal hygiene support
- Care coordination
- Route optimization
- Customer communication
- Delivery coordination
- Compliance with safety protocols
- Time management
- Retail operations
- Inventory management
- Point-of-sale operation
- Training assistance
- Team collaboration
- Linen management
- Inventory control
- Equipment operation
Certification
HiPAA
Timeline
Home Health Aide
Ellis HealthCare Services
06.2024 - Current
Courier
Courier Express
08.2023 - 02.2024
Utility/Dishwasher
Sodexo Live!
03.2023 - 12.2023
Counter/Sorter
Alsco Linen
09.2022 - 12.2022
Home Health Aide
Home Nurse
11.2021 - 11.2025
Cashier/Customer Service
Airport Retail Management
04.2017 - 02.2019
Child Care Assistant
Skyline Christian Academy
11.2004 - 06.2006
Dental Assistant - Vocational-Technical Education
United Education Institute
Business Technology - Business
Turner Job Corps
High School Diploma -
Covington High School