Summary
Overview
Work History
Education
Skills
Certifications And Organizations
Quote
Timeline
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GWENDOLYN BURNS

GWENDOLYN BURNS

Pleasant Grove,AL

Summary

Operations Manager with expertise in human resources, process optimization, and team leadership. Demonstrated success in increasing efficiency, reducing costs, and improving workforce engagement. Skilled in HR operations, training and development, quality control, and strategic planning. Committed to cultivating a high-performance culture through effective communication and leadership.

Overview

30
30
years of professional experience

Work History

ASSISTANT MANAGER OF OPERATIONS

Grifols-Freedom Plasma
Hueytown, AL
03.2024 - 04.2025
  • Achieved over 50% reduction in defects and complaints while increasing satisfaction by 15%.
  • Boosted employee satisfaction by 20% through targeted initiatives.
  • Oversaw employee schedules, payroll, and recruitment to enhance team dynamics.
  • Established systems for quality assurance and continuous improvement to uphold high standards.
  • Facilitated meetings and open communication to foster engagement and alignment.

ASSISTANT MANAGER OF OPERATIONS

Freedom Plasma
Fayetteville, NC
05.2023 - 01.2024
  • Reduced waste by 20% while enhancing efficiency by 15%.
  • Oversaw employee schedules, payroll, and recruitment to align with organizational goals.
  • Addressed attendance issues and conflicts, streamlining applicant screening processes.
  • Boosted productivity by 25% and improved on-time delivery by 10%, decreasing workplace accidents by 40%.

TEAM LEAD SUPERVISOR

American Red Cross Blood Services
Birmingham, AL
12.2020 - 05.2023
  • Negotiated labor agreements to ensure compliance with fair practices and improve team morale.
  • Supplied critical leadership by mentoring employees on equipment operation and safety protocols.
  • Acted as liaison between customers and operations, facilitating clear communication and operational efficiency.
  • Developed training materials to support continuous improvement and enhance employee skill development.

OWNER & OPERATOR

S&G Courier LLC
Birmingham, AL
01.2015 - 09.2020
  • Founded and operated courier business, generating $100K in revenue within first year.
  • Trained and developed team of drivers to enhance service delivery and efficiency.
  • Implemented customer satisfaction strategies to address client needs and resolve concerns promptly.
  • Developed policies and procedures for the organization.
  • Analyzed industry trends to develop competitive strategies.
  • Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.

PHLEBOTOMIST / LAB TECHNICIAN

LabCorp
Fayetteville, NC
11.2008 - 12.2014
  • Prioritized and documented patient specimens to ensure accurate outcomes.
  • Entered patient information and test results with precision, maintaining data integrity.
  • Interpreted test results and communicated findings to internal stakeholders for effective collaboration.
  • Recorded collection details meticulously, enabling precise tracking of all specimens.
  • Prepared patients for examination by properly draping patients, obtaining vital signs, verifying referrals and taking detailed health history.
  • Flushed intravenous lines with saline to prevent blockages.
  • Counseled patients to ease fears, explain procedures, and enhance cooperation during blood draws.

REGIONAL CLINICAL TRAINING COORDINATOR

DaVita
Fayetteville, NC
01.2005 - 11.2008
  • Mentored associates to enhance skills and drive organizational growth.
  • Applied targeted recruitment strategies to decrease turnover and promote employee development.
  • Clarified objectives and performance metrics for upper management, ensuring alignment and effectiveness.
  • Assessed training programs and implemented enhancements to sustain ongoing effectiveness.
  • Collaborated with management team to determine appropriate learning objectives for each program.
  • Conducted needs assessments to identify gaps in employees' skills and knowledge.

PHLEBOTOMY SUPERVISOR

Alpha Therapeutic
Fayetteville, NC
02.1995 - 01.2005
  • Tailored performance improvement plans to optimize productivity and effectiveness.
  • Ensured compliance with regulatory requirements, maintaining operational standards and avoiding penalties.
  • Delivered comprehensive training to integrate team members and enhance productivity.
  • Demonstrated leadership and problem-solving skills to streamline workflow and boost team efficiency.
  • Verified quality of specimens by centrifuging specimens for logistics courier to pickup.
  • Screened prospective donors by conducting interviews, obtaining medical histories, and measuring vital signs.

Education

Bachelor of Science - Business Administration & Data Analysis

Liberty University
09-2026

Associate of Science - Business Administration And Management HR

Ashworth College
03.2023

Skills

  • Process improvement and project management
  • Operational efficiency
  • Supply chain and inventory management
  • Data analysis and reporting
  • Enterprise resource planning (ERP)
  • Quality assurance and compliance
  • Budgeting and financial analysis
  • Risk assessment and management
  • Logistics knowledge and technology integration

Certifications And Organizations

  • Six Sigma and Lean: Foundations and Principles (LSSWB and LSSYB)
  • Society of Human Resource Management
  • Diversity, Equity Inclusion Certified (National OSHA Foundation)

Quote

Every problem is a gift—without problems we would not grow.
Tony Robbins

Timeline

ASSISTANT MANAGER OF OPERATIONS

Grifols-Freedom Plasma
03.2024 - 04.2025

ASSISTANT MANAGER OF OPERATIONS

Freedom Plasma
05.2023 - 01.2024

TEAM LEAD SUPERVISOR

American Red Cross Blood Services
12.2020 - 05.2023

OWNER & OPERATOR

S&G Courier LLC
01.2015 - 09.2020

PHLEBOTOMIST / LAB TECHNICIAN

LabCorp
11.2008 - 12.2014

REGIONAL CLINICAL TRAINING COORDINATOR

DaVita
01.2005 - 11.2008

PHLEBOTOMY SUPERVISOR

Alpha Therapeutic
02.1995 - 01.2005

Bachelor of Science - Business Administration & Data Analysis

Liberty University

Associate of Science - Business Administration And Management HR

Ashworth College

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