Gwendolyn Burns
Bellevue,United States
Summary
Dedicated mental health professional skilled in conducting therapy sessions, developing treatment plans, and educating clients on resources. Proven ability to utilize leadership and communication skills to foster teamwork and resolve conflicts. Committed to enhancing client well-being and promoting positive outcomes through empathetic listening and support.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Therapist
Family Connections INC
Plattsmouth, Nebraska
09.2025 - Current
- Provided individual and group therapy sessions for diverse client populations.
- Developed treatment plans based on client needs and therapeutic goals.
- Conducted assessments to identify mental health issues and treatment options.
- Maintained accurate documentation of therapy sessions and client progress notes.
- Educated clients on resources available within the community for ongoing support.
Patient Access Representative
Mid-City OBGYN
Omaha, NE
10.2021 - 09.2025
- Scheduled and confirmed appointments to optimize patient flow.
- Provided administrative support to team by organizing documents, managing schedules, and facilitating communication.
- Processed payments and updated accounts to reflect balance changes.
- Screened and verified visitors for identification credentials and purpose of visit to maintain the security of personnel and the office environment.
- Answered phone calls, provided information to callers, and connected callers to appropriate people.
- Welcomed patrons at front desk, conducting check-in process while fostering positive interactions.
Social Work Intern
Heartland Family Service
Council Bluffs, IA
10.2024 - 06.2025
- Participated in clinical assessments to help determine appropriate treatment options.
- Attended meetings, training, conferences, and seminars to advance professional knowledge.
- Assisted in conducting assessments of client needs, strengths, and weaknesses.
Practicum Student
Papillion La Vista Community Schools
Papillion, NE
04.2024 - 09.2024
- Assisted in providing crisis intervention services to individuals in need.
- Participated in weekly clinical supervision meetings with a licensed clinician.
- Attended staff meetings, training, and seminars related to social work practice.
- Researched relevant issues related to social work practice, including poverty, homelessness, mental illness, and substance abuse.
- Supported families facing challenging situations by helping them develop effective coping strategies.
Group Leader
Kids Can Community Center
Omaha, NE
05.2021 - 08.2021
- Use a calm, positive, and encouraging approach with all youth.
- Directed activities to promote growth in mental, emotional, and educational areas.
- Promote a safe and positive environment for all children, peers, and other personnel.
- Cultivated strong relationships with students by listening carefully and offering positive reinforcement.
Paraprofessional
Portal Elementary School
Papillion, NE
08.2016 - 05.2021
- Applied positive reinforcement to redirect negative behaviors.
- Supplied one-on-one attention to each student during group activities.
- Customized small-group and individual classroom activities based on differentiated learning needs.
- Offered students personalized educational, behavioral, and emotional support.
- Supported students in developing strategies for individual and group learning.
- Communicated and collaborated well with educators from various grade levels.
- Observed students to help teachers identify potential learning blocks and opportunities for support.
- Assisted children at stations during small-group learning periods.
Education
Master of Science - Social Work
Capella University
Minneapolis, MN06-2025
Bachelor of Science - Education, Health and Human Science
University of Nebraska Omaha
Omaha, NE, United States08-2021
Bachelor of Science - General Studies
MCC South Omaha/Online Campus
Omaha, NE, United States01-2018
Skills
- Treatment planning
- Reporting standards
- Patient
- Skill development support
- Social integration
- Active listening
- Verbal and written communication
- Conflict management
- Client engagement
- Team collaboration
- Technologically savvy
- Effective planning
- Intake assessment
- Client assessment
Certification
- PCMSW
- PLMHP
Timeline
Therapist
Family Connections INC
09.2025 - Current
Social Work Intern
Heartland Family Service
10.2024 - 06.2025
Practicum Student
Papillion La Vista Community Schools
04.2024 - 09.2024
Patient Access Representative
Mid-City OBGYN
10.2021 - 09.2025
Group Leader
Kids Can Community Center
05.2021 - 08.2021
Paraprofessional
Portal Elementary School
08.2016 - 05.2021
Master of Science - Social Work
Capella University
Bachelor of Science - Education, Health and Human Science
University of Nebraska Omaha
Bachelor of Science - General Studies
MCC South Omaha/Online Campus