GWENDOLYN CAPELLA
Treasure Island,FL
Summary
Dedicated Customer Service Specialist with a solid track record in customer support and complaint resolution. Proficient in data entry and organization, enhancing operational efficiency. Commended for active listening and effective communication, fostering positive customer relationships and loyalty.
Overview
22
22
years of professional experience
Work History
Customer Support Specialist
St Pete Box
10.2023 - 08.2025
- Facilitates customer inquiries, resolves issues related to company products or services, delivers solutions to problems, and guarantees a positive customer experience through effective communication and complaint resolution across multiple channels such as phone, email, or chat.
Certified Medical Assistant
Advent Health Centra Care
02.2022 - 10.2023
- Facilitated patient rooming and conducted triage to enhance urgent care efficiency.
- Monitored vital signs and performed injections, phlebotomy, and EKGs for assessments.
- Administered CLIA-waived tests and executed drug screenings when necessary.
- Delivered wound care services, including staple/suture removal post-procedure.
- Educated patients on treatment options to encourage compliance with health recommendations.
- Utilized eClinicalWorks for accurate data entry and laboratory order processing.
- Coordinated prescription sending or calling to ensure timely medication access.
Certified Medical Assistant
Favorite Healthcare Staffing
06.2020 - 02.2022
- Served as State Emergency Response Team member at Covid testing site.
- Executed nasal swabbing to support testing operations.
- Managed data entry for patient records, ensuring accuracy.
- Evaluated symptoms of patients to assist in medical assessments.
- Handled preregistration tasks for smooth patient flow.
Car Sales Associate
Grant Automotive
02.2004 - 06.2020
- Collaborating within secondary finance, reaching out to client base and prospective clients facing credit challenges, facilitating car purchasing processes.
Education
Certificate of Technical Studies - Medical Assistance
Midwest Technical Institute
IL07.2019
Skills
- Data entry and research
- Customer service and support
- Technical troubleshooting
- Navigation skills
- Microsoft Office proficiency
- Sales strategies
- Problem-solving
- Complaint handling
- Customer relationship management (CRM)
- Data entry
- Call center experience
- Conflict resolution
- Ticket management
- Product knowledge
- Active listening
- Appointment scheduling
Timeline
Customer Support Specialist
St Pete Box
10.2023 - 08.2025
Certified Medical Assistant
Advent Health Centra Care
02.2022 - 10.2023
Certified Medical Assistant
Favorite Healthcare Staffing
06.2020 - 02.2022
Car Sales Associate
Grant Automotive
02.2004 - 06.2020
Certificate of Technical Studies - Medical Assistance
Midwest Technical Institute
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