Gwendolyn Coleman
Suitland,MD
Summary
Proven Office Assistant at St. Matthews Baptist Church, adept in enhancing office efficiency and customer satisfaction. Expert in data entry and administrative support, I streamlined communication and improved productivity by 30%. My positive attitude and professional approach fostered team bonding and a welcoming environment, driving repeat business at Macys. Skilled Customer Service Professional with outstanding abilities in coaching, documentation and active listening. Great decision-maker and valued employee. Proven history of reliability, resourcefulness and effective leadership.
Overview
19
19
years of professional experience
Work History
Office Assistant
St. Matthews Baptist Church
03.2005 - Current
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Streamlined communication between departments for better collaboration and increased productivity.
- Expedited document processing with accurate data entry and timely filing.
- Increased customer satisfaction by providing professional and courteous front desk support.
- Supported executive staff with well-prepared reports, presentations, and meeting materials.
- Facilitated smooth operations by efficiently handling incoming mail, phone calls, and visitor inquiries.
- Contributed to a positive work environment by fostering open communication among colleagues.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
Sales Associate
Macys
10.2016 - 01.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
Education
High School Diploma -
Roosevelt High School
Washington, DC06.1977
Skills
- Customer Service
- Positive Attitude
- Time Management
- Data Entry
- Verbal Communication
- Administrative Support
- Office Administration
- Prioritizing Work
- Mail handling
- Office Management
- Excel spreadsheets
- Appointment Scheduling
- Professional and mature
- Clerical Support
- Document Management
- Schedule Management
- Mail Sorting and Distribution
- Team Bonding
Timeline
Sales Associate
Macys
10.2016 - 01.2018
Office Assistant
St. Matthews Baptist Church
03.2005 - Current
High School Diploma -
Roosevelt High School
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