Experienced supervisor with a strong background in onboarding, customer service, and office management. Proficient in handling bank deposits and conducting training sessions. versatile adaptability, problem-solving goal oriented time management.
Hi, I’m
GWENDOLYN CONWRIGHT
Fort Worth,TX
Summary
Overview
34
years of professional experience
Work History
KROGER FOOD STORE
Assistant Manager/E-Commere Supervisor
08.2013 - 06.2023
Job overview
- Perform difficult staffing duties, including dealing with understaffing
- Plan and conduct new employee orientation to foster positive attitude toward organizational objectives.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
- Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Identified operational inefficiencies and implemented corrective measures to increase effectiveness.
- Solicited customer feedback to identify and improve on areas of weakness.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Developed and implemented customer service policies to enhance satisfaction.
- Championed continuous improvement efforts within the organization by promoting best practices for processes, tools, or technologies.
- Led major initiatives within the department that drove innovation or addressed critical business challenges.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Educated staff on organizational mission and goals to help employees achieve success.
- Generated reports detailing findings and recommendations.
- Evaluated customer needs and feedback to drive product and service improvements.
CVS PHARMACY
Shift Supervisor
08.2010 - 08.2013
Job overview
- Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints
- Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers
- Monitor sales activities to ensure that customers receive satisfactory service and quality goods
- Inventory stock and reorder when inventory drops to a specified level
- Instruct staff on how to handle difficult and complicated sales.
MINYARD FOOD STORES INC
Assistant Manager
08.1989 - 02.2009
Job overview
- Review financial statements, sales or activity reports, or other performance data to measure productivity or goal achievement or to identify areas needing cost reduction or program improvement
- Direct and coordinate activities of businesses or departments concerned with the production, pricing, sales, or distribution of products
- Direct administrative activities directly related to making products or providing services
- Prepare staff work schedules and assign specific duties
- Monitor suppliers to ensure that they efficiently and effectively provide needed goods or services within budgetary limits.
Education
CONCORD UNIVERSITYNew York, NY
Certificate Business And Management from Management
University Overview
Skills
- EMail Software (Outlook, Thunderbird, etc)
TeamBuilder attention to details, organized, good communication, self confident, self starter, emotionally, intelligent, motivated empathy active listener, good attendance, relation, builder, time, management, patients attention to details, organized
- Internet Browser (Internet Explorer, Firefox, etc)
- Peripheral Devices (Scanners, TeamBuilder attention to details, organized, good communication, self confident, self starter, emotionally, intelligent, motivated empathy
Timeline
Assistant Manager/E-Commere Supervisor
KROGER FOOD STORE
08.2013 - 06.2023
Shift Supervisor
CVS PHARMACY
08.2010 - 08.2013
Assistant Manager
MINYARD FOOD STORES INC
08.1989 - 02.2009
CONCORD UNIVERSITY
Certificate Business And Management from Management
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