Gwendolyn Coppage-Harrison
Durham,NC
Summary
Dynamic leader with proven track record of successfully managing projects and initiatives and achieving desired business objectives. Skilled in developing and executing strategies, managing budgets and resources, and leading cross-functional teams. Consistently produces tangible outcomes that exceed expectations. Talented Program Director skilled in handling administrative, operational and outreach program functions. Wears many hats to accomplish dynamic objectives. Ready to apply over 20 years of experience to new professional challenges with growth-oriented organization. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Result driven, strategic planning, management proficiency, verbal communication and knowledgeable of policies and procedures od Division of Prisons. Great knowledge of supportive counseling and interviewing.
Overview
23
23
years of professional experience
Work History
Correctional Programs Director
Wake Correctional Center
07.2022 - Current
- Supervised program staff, managing and evaluating performance provide high-quality services to program participants.
- Provided ongoing direction and leadership for program operations.
- Developed and implemented program goals and objectives, establishing specific and measurable outcomes aligned with organization's overall mission.
- Scheduled and supervised staff meetings to discuss new ideas and update participants on program details and milestones.
- Developed and implemented marketing strategies to promote program awareness and participation.
- Communicated regularly with stakeholders, updating on progress to build support for program.
- Coordinated budgeting, scheduling and resource allocation to facilitate smooth flow of operations.
- Collaborated with various teams to uncover issues, identify applicable solutions, and offer guidance.
- Recruited and trained staff and volunteers to upgrade collective team skills.
- Monitored program performance to identify areas for improvement.
Correctional Programs Suprvisor
Wake Correctional Center
01.2018 - 07.2022
- Developed, implemented and conducted unit programming for inmates on designated caseload.
- Coordinated activities with other treatment units, volunteers and community service providers.
- Responded to correspondence from community agencies, families and public inquiries.
- Compiled visitation lists and collected personal and family information.
- Evaluated programming efforts upon completion of programming.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Searched building and grounds, living quarters, and work areas for contraband.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Provided assistance and guidance to inmates regarding daily activities.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Established positive working relationships and maintained boundaries with resident offenders.
- Assisted in intake and release of inmates.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
- Coordinated with other law enforcement personnel to exchange information.
Correctional Case Manager
Wake Correctional Center
06.2016 - 01.2018
- Counseled inmates either individually or group settings to bring problems to light and implement potential solutions.
- Evaluated progress of inmates in jails and prisons to determine optimal intervention strategies.
- Conducted interviews for hiring of inmate job positions to identify optimal candidates.
- Addressed behavior and stability of inmates to root out concerning connections or mental health issues.
- Coordinated and worked closely with law enforcement, social service agencies and mental health providers.
- Reported violations of parole conditions to appropriate authorities and maintained record of case activity.
- Developed case reports detailing inmate history and likelihood of committing another crime.
- Arranged substance abuse rehabilitation for offenders.
- Performed routine home inspections and drug tests for offenders on parole.
- Provided court testimony to support court decisions.
- Monitored inmates' progress using questionnaires and psychological testing.
- Served as court liaison by attending court hearings and presenting reports and recommendations.
- Conducted pre-sentence investigations by doing in-depth research and compiling police reports.
- Conducted preliminary interviews for U.S. Parole Commission.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Correctional Officer
Wake Correctional Center
08.2011 - 06.2016
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Conducted routine and emergency head counts.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
- Completed intake paperwork, fingerprints, and searches.
- Observed behavior of residents individually and in groups.
- Provided guidance and support to inmates to help reintegrate in society and establish new beginnings.
- Inspected work sites and crew trucks for contraband, cleanliness, and safety.
- Assisted in development of procedures and policies to maintain peace and order in facility.
- Received and accounted for personal possessions and determined inmate work assignments.
- Interviewed inmates to obtain information and assess needs.
- Booked new inmates into facility and processed inmates for release.
- Identified needed updates to correctional plans and assigned inmates to appropriate housing.
- Enforced rules and regulations to maintain order among inmates.
- Responded to emergency situations and de-escalated hostile confrontations.
- Supervised inmates during meals, recreation and other activities.
- Conducted security checks of inmates and living areas.
- Prepared reports to document incidents and violations.
- Searched building and grounds, living quarters, and work areas for contraband.
- Made rounds at specified intervals and conducted head counts and roll calls.
- Documented inmate behavior and activities in logbooks.
- Built solid relationships with staff and residents to keep institution safe and secure.
- Investigated and responded to incidents of inmate misconduct.
- Transported inmates to and from court hearings, medical appointments and other locations.
- Provided assistance and guidance to inmates regarding daily activities.
- Established positive working relationships and maintained boundaries with resident offenders.
- Received and inspected mail, property and funds from visitors on behalf of designated inmates.
- Assisted in intake and release of inmates.
- Responded to inquiries from inmates and other members of public.
- Interviewed inmates to obtain information and evidence.
Assistant Store Manager
Bed Bath And Beyond
08.2000 - 08.2011
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Created and maintained safe and secure work environments for employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Interviewed, hired, and trained staff associates and equipped to comply with company policies and procedures.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained new employees on proper protocols and customer service standards.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Assisted in recruiting, hiring and training of team members.
- Interacted well with customers to build connections and nurture relationships.
- Trained and guided team members to maintain high productivity and performance metrics.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
- Reported issues to higher management with great detail.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Mitigated business risks by working closely with staff members and assessing performance.
- Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
- Implemented innovative programs to increase employee loyalty and reduce turnover.
- Reduced operational risks while organizing data to forecast performance trends.
Education
High School Diploma -
Hamden High School
HamdenGateway Community College
New Haven, CTFaulkner University
Montgomery, AL10.2024
Criminal Justice
Kaplan University
Chicago, IL03.2011
Skills
- Dependability and Cooperation
- Promotion Development
- Customer Service
- Production Staff Coordination
- Event Coverage Planning
- Business Oversight
- Employee Work Scheduling
- Production Activity Logging
- Program Improvements
- Program Operations
- Staff Hiring and Evaluations
- Policy and Procedure Improvement
- Strategic Leadership
- Group and Individual Instruction
- Personnel Supervision
- Program Leadership
- Task Delegation
Timeline
Correctional Programs Director
Wake Correctional Center
07.2022 - Current
Correctional Programs Suprvisor
Wake Correctional Center
01.2018 - 07.2022
Correctional Case Manager
Wake Correctional Center
06.2016 - 01.2018
Correctional Officer
Wake Correctional Center
08.2011 - 06.2016
Assistant Store Manager
Bed Bath And Beyond
08.2000 - 08.2011
High School Diploma -
Hamden High School
Gateway Community College
Faulkner University
Criminal Justice
Kaplan University
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