Gwendolyn Craddieth
Steens,MS
Summary
Dynamic customer service professional with a proven track record, enhancing customer satisfaction through effective problem-solving and exceptional communication. Skilled in database and time management, I excel at building relationships and resolving issues swiftly, ensuring a seamless customer experience. Dedicated Customer Service Specialist providing skills to prioritize and multitask in a fast-paced working environment. Successfully works as part of a team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
30
30
years of professional experience
Work History
Customer Service Representative
Valor Global
Phoenix, AZ
09.2023 - 11.2024
- Assisted Arizona residents with DES services, including SNAP, TANF, Unemployment Insurance, and Child Support inquiries.
- Registered clients for AHCCCS/Medicaid benefits, verifying eligibility and gathering required documentation.
- Guided clients through online benefit applications, renewals, and case status updates.
- Entered and updated case information in state systems while maintaining confidentiality and regulatory compliance.
- Handled high-volume inbound calls with professionalism and empathy, resolving issues and escalating complex cases.
Service Administrator/Data Entry Administrator
Impression Solutions Inc
Columbus, MS
02.2006 - 02.2021
- Processed and recorded service orders, work tickets, parts requests, and warranty claims.
- Coordinated schedules and communications service updates between technicians, customers, and vendors.
- Completed billing, invoicing, warranty paperwork, and service reporting tasks.
- Maintained organized service files and documentation for audits and performance tracking.
In-Store Coordinator
Winn Dixie
Columbus, MS
02.1995 - 06.2005
- Scheduled staff shifts to ensure adequate coverage during peak hours.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Managed cash register operations including deposits, withdrawals, payments, refunds.
- Counted and balanced registers.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Ensured compliance with safety regulations within the store environment.
- Created weekly schedules for employees based on their availability and job requirements.
Education
Bachelor of Science - Information Technology
University of Phoenix
Tempe, AZ08-2026
High School Diploma -
New Hope High School
Columbus, MS05-1991
Some College (No Degree) -
Mississippi State University
Starkville, MSSkills
- Data analysis
- Network troubleshooting
- Database management
- Customer relationship management
- Technical support
- Project management
- Effective communication
- Time management
- Problem solving
Timeline
Customer Service Representative
Valor Global
09.2023 - 11.2024
Service Administrator/Data Entry Administrator
Impression Solutions Inc
02.2006 - 02.2021
In-Store Coordinator
Winn Dixie
02.1995 - 06.2005
Bachelor of Science - Information Technology
University of Phoenix
High School Diploma -
New Hope High School
Some College (No Degree) -
Mississippi State University