Gwendolyn Ealoms
Bryan,TX
Summary
Positive attitude and passion for providing high-quality advice and guidance to employees supported and peers. Proven ability to identify risks, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Market Loss and Risk Prevention Advisor
PNC Bank
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong processes/procedure knowledge to provide informed instructions and recommendations.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client or branch operational issues.
- Actively listened to concerns brought to me, handling the concerns quickly and escalating when necessary to find satisfactory resolutions.
- Clarified branch issues and determined root cause of problems to resolve product or service complaints.
District Service and Operations Manager
BBVA Compass Bank
03.1982 - 07.2021
- Improved customer satisfaction by implementing efficient service operations and streamlined processes.
- Enhanced team productivity by providing comprehensive training and support to staff members.
- Identified areas for improvement in customer experience, implementing changes that led to higher satisfaction ratings.
- Drove process improvements to reduce operational inefficiencies.
- Established positive and effective communication among back office departments, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
Education
No Degree - Banking And Financial Support Services
Blinn College
Bryan, TXHigh School Diploma -
Hearne High School
Hearne, TX05.1981
Skills
- Adaptability
- Organizational
- Process improvement
- Team collaboration
- Decision making
- Risk assessment
- Critical thinking
- Change management
- Problem-Solving
- Active listening
- Training and mentoring
- Presentations
Accomplishments
Achieved President's Award with BBVA
iLead Nomination with PNC
Timeline
Market Loss and Risk Prevention Advisor
PNC Bank
07.2021 - Current
District Service and Operations Manager
BBVA Compass Bank
03.1982 - 07.2021
No Degree - Banking And Financial Support Services
Blinn College
High School Diploma -
Hearne High School
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