Gwendolyn Ealoms
Bryan,TX
Summary
Positive attitude and passion for providing high-quality advice and guidance to employees supported and peers. Proven ability to identify risks, resolve conflicts and build strong relationships. Possesses excellent problem-solving, communication and interpersonal skills. Organized, dependable and successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
42
42
years of professional experience
Work History
Market Loss and Risk Prevention Advisor
PNC Bank
College Station, TX
07.2021 - Current
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong processes/procedure knowledge to provide informed instructions and recommendations.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving client or branch operational issues.
- Actively listened to concerns brought to me, handling the concerns quickly and escalating when necessary to find satisfactory resolutions.
- Clarified branch issues and determined root cause of problems to resolve product or service complaints.
District Service and Operations Manager
BBVA Compass Bank
College Station, TX
03.1982 - 07.2021
- Improved customer satisfaction by implementing efficient service operations and streamlined processes.
- Enhanced team productivity by providing comprehensive training and support to staff members.
- Identified areas for improvement in customer experience, implementing changes that led to higher satisfaction ratings.
- Drove process improvements to reduce operational inefficiencies.
- Established positive and effective communication among back office departments, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Trained new employees on proper protocols and customer service standards.
Education
No Degree - Banking And Financial Support Services
Blinn College
Bryan, TXHigh School Diploma -
Hearne High School
Hearne, TX05.1981
Skills
- Adaptability
- Organizational
- Process improvement
- Team collaboration
- Decision making
- Risk assessment
- Critical thinking
- Change management
- Problem-Solving
- Active listening
- Training and mentoring
- Presentations
Accomplishments
Achieved President's Award with BBVA
iLead Nomination with PNC
Timeline
Market Loss and Risk Prevention Advisor
PNC Bank
07.2021 - Current
District Service and Operations Manager
BBVA Compass Bank
03.1982 - 07.2021
No Degree - Banking And Financial Support Services
Blinn College
High School Diploma -
Hearne High School