Dedicated and hardworking team player consistently completing tasks and assignments with accuracy and quality, ensuring on-time delivery. Attention to detail and organizational skills contribute to providing exceptional service to customers and patients. Driven Customer Specialist committed to resolving issues promptly while maintaining high service levels. Strong communication skills and keen eye for detail excel in stressful, high-volume call environments, consistently providing efficient and accurate support.
Assisted customers with their banking and account financial inquiries.
Current client is assisting customers with their electricity bill and account.
Verified accuracy of customer account information and updated when necessary.
Identified customer issues with products or services, investigated causes and initiated resolutions.
Directed customers to appropriate departments for additional support.
Requested escalation for unresolved issues.
Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.
Proactively identified potential issues by monitoring trends in customer inquiries, preventing further escalations or dissatisfaction.
Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.
Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.
Developed rapport with clients through effective communication and active listening skills.
Increased customer satisfaction by providing personalized service and addressing individual needs.
Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.
Collaborated with cross-functional teams to resolve escalated customer concerns promptly.
Resolved complex customer issues, ensuring a positive experience and fostering loyalty.
Delivered exceptional customer service to every customer.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
Answered multi-line phone system and enthusiastically greeted callers.
Entered data into system and updated customer contacts with information to keep records current.
Provided clerical support to company employees by copying, faxing, and filing documents.
Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.
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Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
More than 7 years' successful experience in customer service and support with recognized strengths in customer email inquiries, account maintenance, problem-solving and troubleshooting, delivery issues and follow-up with customers to make sure issues and problems were resolved
Excellent working knowledge of Windows Office system and Google Docs and Google Sheets
Created monthly and daily reports, processed payroll and payroll tax reports and filings, and maintained/update accurate inventories
Complaint Handling critical thinking, active listening Also
Call center experience, data entry and product knowledge