Summary
Overview
Work History
Education
Skills
Timeline
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Gwendolyn Flournoy

Columbia,SC

Summary

Dedicated and hardworking team player consistently completing tasks and assignments with accuracy and quality, ensuring on-time delivery. Attention to detail and organizational skills contribute to providing exceptional service to customers and patients. Driven Customer Specialist committed to resolving issues promptly while maintaining high service levels. Strong communication skills and keen eye for detail excel in stressful, high-volume call environments, consistently providing efficient and accurate support.

Overview

22
22
years of professional experience

Work History

Customer Specialist

Arise/IBORemote
01.2022 - Current

Assisted customers with their banking and account financial inquiries.

Current client is assisting customers with their electricity bill and account.

Verified accuracy of customer account information and updated when necessary.

Identified customer issues with products or services, investigated causes and initiated resolutions.

Directed customers to appropriate departments for additional support.

Requested escalation for unresolved issues.

Provided timely updates on order status to customers, ensuring transparency throughout the entire transaction process.

Proactively identified potential issues by monitoring trends in customer inquiries, preventing further escalations or dissatisfaction.

Enhanced overall customer happiness index through empathetic handling of difficult situations or complaints.

Maintained detailed knowledge of products and services offered, enabling accurate information dissemination and prompt issue resolution.

Developed rapport with clients through effective communication and active listening skills.

Increased customer satisfaction by providing personalized service and addressing individual needs.

Balanced multiple priorities effectively while assisting customers, minimizing wait times without compromising on quality of service provided.

Collaborated with cross-functional teams to resolve escalated customer concerns promptly.

Resolved complex customer issues, ensuring a positive experience and fostering loyalty.

Delivered exceptional customer service to every customer.

Responded to customer requests, offering excellent support and tailored recommendations to address needs.

  • Delivered prompt service to prioritize customer needs.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Promptly responded to inquiries and requests from prospective customers.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.

Assistant State Secretary

United House Of Prayer For All People
01.2003 - Current

Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.


Answered multi-line phone system and enthusiastically greeted callers.


Entered data into system and updated customer contacts with information to keep records current.


Provided clerical support to company employees by copying, faxing, and filing documents.


Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.


Maintained accurate records of office expenses, assisting in budget preparation and cost control efforts.

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Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.

Brand Representative-Remote

Skybridge Americas LLC
01.2020 - 01.2022
  • Assisted members with their account information and answered all questions and inquiries.

Education

Medical Records/Billing and Coding - Medical Billing And Coding

University Of Phoenix
Phoenix, AZ
07.2024

Accounting - Accounting

Midlands Technical College
12.2004

Skills

More than 7 years' successful experience in customer service and support with recognized strengths in customer email inquiries, account maintenance, problem-solving and troubleshooting, delivery issues and follow-up with customers to make sure issues and problems were resolved

Excellent working knowledge of Windows Office system and Google Docs and Google Sheets

Created monthly and daily reports, processed payroll and payroll tax reports and filings, and maintained/update accurate inventories

Complaint Handling critical thinking, active listening Also

Call center experience, data entry and product knowledge

Timeline

Customer Specialist

Arise/IBORemote
01.2022 - Current

Brand Representative-Remote

Skybridge Americas LLC
01.2020 - 01.2022

Assistant State Secretary

United House Of Prayer For All People
01.2003 - Current

Medical Records/Billing and Coding - Medical Billing And Coding

University Of Phoenix

Accounting - Accounting

Midlands Technical College
Gwendolyn Flournoy