Gwendolyn Foy
Crofton,MD
Summary
Dynamic leader with extensive experience at Ledo Pizza, adept in staff supervision and customer service. Excelled in staff training, boosting team efficiency, and elevating dining experiences through meticulous food preparation and sanitation practices. Proven ability in multitasking and problem-solving, ensuring operational excellence and positive customer interactions.
Overview
11
11
years of professional experience
Work History
Restaurant Server
Ledo Pizza
Crofton, MD
10.2021 - Current
- Cultivated warm relationships with regular customers.
- Contributed to team success by assisting fellow servers during peak hours, ensuring smooth operations.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports.
- Handled customer complaints professionally, resolving issues promptly to maintain positive relationships.
- Boosted overall sales by confidently recommending daily specials and upselling menu items.
- Enhanced customer satisfaction by providing attentive and personalized service during busy shifts.
- Trained new hires on restaurant policies, procedures, and exceptional customer service standards.
- Demonstrated knowledge of menu offerings, including ingredients and preparation methods to address customer inquiries effectively.
- Stayed up-to-date on menu changes to help customers make food choices.
- Learned and followed local alcohol laws to keep restaurant compliant with regulations.
- Checked guests' identification before serving alcoholic beverages.
Kitchen Manager
Ledo Pizza
Crofton, MD
02.2023 - Current
- Collaborated with front-of-house staff to ensure seamless communication between the kitchen team and service areas for optimal guest experiences.
- Mentored and trained new team members, fostering a positive culture of teamwork and collaboration within the kitchen staff.
- Delegated food preparation duties down to cooks and followed up with cooks to verify proper preparation and production of meals.
- Achieved rapid ticket times during peak service hours by effectively managing workflow distribution across various stations.
- Developed kitchen staff through training, disciplinary action, and performance reviews.
- Resolved conflicts within kitchen team promptly, maintaining positive and productive work environment.
Pet Sitter
Neighborhood Families
Crofton, MD
08.2020 - 01.2025
- Prepared food and water following instructions from pet owners.
- Gave animals proper attention to promote secure environment in owner's absence.
- Exercised animals regularly with walks and rigorous play activities.
- Maintained a clean and safe environment for pets, ensuring their comfort and well-being at all times.
Babysitter
Bambino
Crofton, MD
12.2022 - 02.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
- Encouraged children to be understanding and patient with others.
Volunteer
Relay for Life
Barnes & Noble & South River High School
06.2014 - 06.2019
- Maintained clean, neat, and operational facilities to serve program needs.
- Used strong interpersonal communication skills to convey information to others.
- Boosted fundraising efforts, securing valuable donations through targeted campaigns.
- Wrapped gifts for charity events, ensuring high-quality presentation and attention to detail.
Education
No Degree - Real Estate
Elite Learning Academy
Keller Williams Flagship04-2024
High School Diploma -
Crofton High School
Crofton, MD06-2023
Skills
- Microsoft Word Proficiency
- Skilled in PowerPoint Design
- Skilled in Utilizing Google Docs for Document Creation
- Effective Multitasking
- Customer service
- Staff supervision
- Staff training and development
- Problem-solving
- Flexible schedule
- Inventory management
Activities
- High School & Club Lacrosse
- High School Field Hockey
- High School Cheer
Timeline
Kitchen Manager
Ledo Pizza
02.2023 - Current
Babysitter
Bambino
12.2022 - 02.2024
Restaurant Server
Ledo Pizza
10.2021 - Current
Pet Sitter
Neighborhood Families
08.2020 - 01.2025
Volunteer
Relay for Life
06.2014 - 06.2019
No Degree - Real Estate
Elite Learning Academy
High School Diploma -
Crofton High School